Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilberto Gonzalez

Kenosha,WI

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance.

Overview

8
8
years of professional experience

Work History

Sales Associate

Nike
03.2020 - Current
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Built and maintained relationships with peers and upper management to drive team success
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Received and displayed product shipments on store retail shelves upon delivery
  • Developed trusting relationships with customers by making personal connections
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Used technology resources to assist customers in locating and selecting items
  • Answered incoming telephone calls to provide store, products and services information
  • Engaged customers in friendly, professional dialogue to determine needs
  • Adhered to company initiatives and achieved established goals
  • Worked with fellow sales team members to achieve group targets.

Warehouse Associate

Amazon
11.2018 - 02.2019
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
  • Used pallet jacks to move items to and from warehouse locations
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Examined packages and goods for damage and notified vendors of replacement needs.

Crew Member

McDonald's
06.2016 - 02.2018
  • Retained consistent quality and high accuracy when preparing identical dishes every day
  • Replenished food items from inventory and rotated ingredients
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
  • Wrapped, dated and labeled food items in storage for safety and freshness
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Education

Associate of Applied Science - Business Management

Gateway Technical College
Kenosha, WI

Skills

  • Dispute mediation
  • Strategic planning
  • Cash handling accuracy
  • Business development
  • Retail loss prevention
  • Negotiation Tactics
  • Merchandising knowledge
  • Cash register operation
  • Written and oral communication skills
  • Customer- and service-oriented
  • Excellent communication skills
  • Outgoing personality
  • Product Sales
  • Documentation and recordkeeping
  • Retail merchandising expertise
  • Reliable and punctual
  • Meeting deadlines
  • Problem-Solving
  • Computer Proficiency and Microsoft Office

Timeline

Sales Associate

Nike
03.2020 - Current

Warehouse Associate

Amazon
11.2018 - 02.2019

Crew Member

McDonald's
06.2016 - 02.2018

Associate of Applied Science - Business Management

Gateway Technical College
Gilberto Gonzalez