Gilberto Gutierrez
Miami
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Hampton Inn By Hilton, excelling in staff management and operational efficiency. Enhanced guest satisfaction through meticulous room inspections and effective problem-solving. Recognized for fostering teamwork and compliance with health and safety standards, driving continuous improvement in housekeeping operations.
Executive Housekeeper with 25 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
8
8
years of professional experience
Work History
Executive Housekeeping Manager
Hampton Inn By Hilton
01.2023 - 12.2024
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for [Number] employees.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Housekeeping Manager
Holiday Inn Express Hotel
07.2022 - 09.2023
- Assessed employee performance regularly through structured evaluations leading to an improved overall work environment.
- Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
- Reduced employee turnover rate with a focus on team building, training, and open communication.
- Optimized linen management process by establishing organized storage systems.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Assistant Manager of Housekeeping
Gansevoort
04.2017 - 06.2022
- Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
- Optimized linen management process by establishing organized storage systems.
- Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
- Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
- Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
- Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management
Hotel Sevilla
Habana, Cuba02-1990
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Strong leadership
- Staff management
- Room inspection
- Housekeeping management
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Executive Housekeeping Manager
Hampton Inn By Hilton
01.2023 - 12.2024
Housekeeping Manager
Holiday Inn Express Hotel
07.2022 - 09.2023
Assistant Manager of Housekeeping
Gansevoort
04.2017 - 06.2022
Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management
Hotel Sevilla
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