Summary
Overview
Work History
Education
Skills
Languages
References
Affiliations
Languages
References
Timeline
Generic

Gilberto Moreno

McAllen,Texas

Summary

Customer service professional driven by satisfaction of clientele and contribution to the company's success, equipped with sharp presentation, smart time management, and excellent communication abilities. Diligent College Student focused on Engineering dedicated to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Looking for a company that I may grow, nurture, advance, & cause to flourish through sheer hard work, passion. Though it may sound egotistical, It has always been a dream of mine to work a job the does not just benefit me but the community as a well. It is important to me to give back to the world that has granted me so many opportunities & Id' like to return the favor. Not solely for the present, but for future generations. To the reader of this application bless you. ~Gilberto Moreno

Overview

9
9
years of professional experience

Work History

Boba Barista

Boba Bomb
McAllen, TX
10.2022 - 02.2024
  • Greeted customers and answered questions about menu items.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Kept up with current drink recipes and trends in the boba industry.
  • Operated cash register to process payments from customers.
  • Recorded sales transactions into point-of-sale system accurately.
  • Received orders via phone or online platforms for pickup or delivery services.
  • Checked quality of ingredients used in beverages before serving them to customers.
  • Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
  • Informed customers on food allergies associated with certain ingredients used in boba tea creations.
  • Ensured proper storage of food products according to health regulations standards.
  • Followed safety guidelines when handling hot liquids during beverage preparation.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.
  • Verified that all equipment was functioning properly prior to opening shift.
  • Performed basic maintenance tasks such as wiping down surfaces, cleaning coffee makers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Received and accurately processed customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Supported highest standards of conduct and service to support company reputation.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Restocked product displays based on demand and projected sales.
  • Checked brewing equipment for proper functionality.
  • Ordered and received supplies to restock beverage items.

Kitchen Manager

Brewsome
McAllen, TX
01.2021 - 03.2023
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.

Line Cook

Olive Garden
McAllen, TX
10.2021 - 01.2022
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Garnished and arranged dishes into creative presentations.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Performed workstation prep prior to shift start.

Customer Service/Barista/Trainer

Beauty and Beast Cuisine Bites and Bakery
Mcallen, TX
03.2018 - 08.2021
  • Provide customers with information to make them knowledgeable enough for them to want to make larger purchases
  • Operation for sales through Drive-Thru that vends coffee products, prepped meals, and blended beverages
  • When working opening shift, in charge of assisting the baker
  • Greet customers, introduce them to the store and make them more comfortable so that they feel the urge to return over and over again
  • In charge of sanitation duties keeping and safe and sanitary environment for both customers and employees
  • In charge of supply runs for the shop, making deliveries or picking up produce when needed.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Monitored staff performance to ensure adherence to company standards.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Memorized official and off-menu coffee and tea preparations.
  • Brewed precise number of batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.

Cashier/Barista/Cook/Dishwasher

Agrarian Coffee Co.
McAllen, Texas
08.2017 - 03.2018
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Managed professionalism and proper phone etiquette when answering customer calls
  • Effectively took customers orders, while crafting their coffee's and/ or preparing their meals
  • Always ensured a clean and safe working environment
  • Keeping a positive professional relationship with customers, turning interested consumers into regulars.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served hot or cold beverages.
  • Input orders into point of sale system and handled customer payments.
  • Described menu items to customers and suggested appealing products.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Sliced fruits, vegetables and meats for use in food service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Lead Barista/Cashier

One Way Coffee Co.
McAllen, TX
08.2016 - 08.2017
  • Assisted in the start-up of a coffee company, creating schedules, ordering products and managing inventory
  • Excellent hand behind an espresso machine using precise calibration to maintain, quality, and speed, keeping the customers happy coming back for more
  • Routine general maintenance of coffee bar and equipment including refrigerators, espresso machines, coffee grinders, drains, and pipes
  • Trainer for new employees teaching them to barista, operate a cash box, and maintain cleanliness
  • Operate and manage a Drive Thru assisting customers in organizing their orders to get them on their way swift and satisfied.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
  • Ensured compliance with local health codes by performing periodic inspections of work areas.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and promoted prepared foods.
  • Memorized official and off-menu coffee and tea preparations.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Cross-sold retail and bakery items to customers, boosting daily store sales to $100' of dollars a week.
  • Brewed exact batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Wrapped, labeled and dated food items for sale.
  • Checked brewing equipment for proper functionality.
  • Ordered and received supplies to restock beverage items.
  • Sliced fruits, vegetables and meats for use in food service.
  • Answered customer inquiries regarding store policies and procedures.

Ranch Hand

The Cozad Ranch
Linn, TX
08.2015 - 08.2016
  • Safekeeping and supervision over 5000 acres of ranch land
  • Built fences herding cattle to different sectors of ranch using mathematical procedures to determine when and where the cattle should go to maximize Health and conditions for the land and the cattle
  • Shoveled truck's full of cotton seed and filled up deer-feeders creating time saving routes between each load to maximize time effectiveness
  • Repaint and repairs of buildings, fences and equipment.
  • Assisted in the daily care of livestock, including feeding and watering animals.
  • Maintained fences and gates to ensure safety of animals.
  • Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
  • Conducted regular inspections of buildings, vehicles, and grounds for needed repairs or maintenance.
  • Transported feed, supplies, and livestock between locations as needed.
  • Ensured compliance with all applicable laws related to animal care.
  • Repaired broken fencing or other structures on the property.
  • Cared for livestock and monitored health and living spaces.
  • Monitored grounds and reported damage or issues to supervisor before making repairs.
  • Provided water, food, vaccinations and healthcare for approximately [Number] livestock.
  • Managed ranch schedules for livestock, special events and crops.
  • Drove trucks, tractors and other equipment to distribute feed to animals.
  • Fed and watered livestock and monitored food and water supplies.
  • Examined animals to detect illness, injury or disease.

Education

South Texas College
Mcallen, TX
11-2025

High School Diploma -

McAllen High School

Skills

  • Barista: Expert
  • Interpersonal Communication: Expert
  • Stamina and Strength: Expert
  • Efficiency and Awareness: Expert
  • High Volume Food Production: Expert
  • Efficient Time Management
  • Up-Selling
  • Basic Math
  • Microsoft Office
  • Data Entry
  • Self-Directed
  • Field Installation
  • System Testing
  • Diagnostic Testing
  • Safety Management
  • Valid Texas Driver's License
  • Digital Circuitry
  • National Electric Codes (NEC)

Languages

  • English, Native
  • Spanish, Native

References

  • David Withrow, Owner of company, (956) 732-0208, Agrarian Coffee Co
  • Melina Carmona, General Manager, (956) 651-8200, One Way Coffee Co
  • Melissa Eberlein, Manager, (956) 207-5667, Beauty and Beast Cuisine Bites and Bakery

Affiliations

  • Programming
  • Calculus
  • Physics
  • Circuit Building

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Boba Barista

Boba Bomb
10.2022 - 02.2024

Line Cook

Olive Garden
10.2021 - 01.2022

Kitchen Manager

Brewsome
01.2021 - 03.2023

Customer Service/Barista/Trainer

Beauty and Beast Cuisine Bites and Bakery
03.2018 - 08.2021

Cashier/Barista/Cook/Dishwasher

Agrarian Coffee Co.
08.2017 - 03.2018

Lead Barista/Cashier

One Way Coffee Co.
08.2016 - 08.2017

Ranch Hand

The Cozad Ranch
08.2015 - 08.2016

South Texas College

High School Diploma -

McAllen High School

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