Professional Summary
Overview
Work History
Education
Skills
Timeline

Gilberto Richardson

Sephora
Washington,DC
18
years of professional experience

A compassionate care professional with proven track record in maintaining secure and welcoming environments for individuals in need. Known for effectively addressing resident concerns and fostering positive atmosphere. Adaptable team player with strong conflict resolution and communication skills, reliable and responsive to evolving needs.

Work History

Shipping and Receiving

2 Years
Sephora | 10.2024 - Current
  • Prepared and packaged merchandise for shipping, ensuring timely order readiness for delivery.
  • Operated and monitored taping and labeling machines, maintaining optimal equipment functionality.
  • Operate and monitor taping and labeling machines to ensure equipment is functioning properly.
  • Supported daily warehouse operations by organizing materials and ensuring a safe, orderly work environment.

Shelter Monitor

2 Years 3 Months
Community of Hope | 01.2024 - 04.2026
  • De-escalated conflicts and responded to crises using calm, trauma-informed communication.
  • Enforced facility policies, curfews, and visitor procedures with consistency and professionalism.
  • Monitored shelter common areas to maintain safe, orderly environment for residents and staff.
  • Conducted routine safety rounds, identifying hazards and reporting maintenance concerns promptly.
  • Documented incidents, shift activities, and resident concerns in daily logs accurately.
  • Supported resident check-ins, bed assignments, and intake procedures efficiently.
  • Trained new monitors on shelter procedures, safety expectations, and documentation standards.
  • Enhanced shelter residents'' well-being by implementing effective case management and support services.
  • Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
  • Facilitated group meetings and workshops for residents, focusing on life skills development and goal setting.
  • Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.

Janitor

8 Years 7 Months
Triumph Community Church | 03.2016 - 10.2024
  • Executed daily janitorial services to ensure a clean, safe, and welcoming church environment for congregants and visitors.
  • Swept, mopped, vacuumed, and maintained floors throughout the facility.
  • Thoroughly cleaned, disinfected, and restocked restrooms, ensuring hygiene and accessibility for all facility users.
  • Removed trash, replaced liners, and maintained clean and sanitary common areas.
  • Dusted and wiped down doors, windows, light fixtures, furniture, and frequently touched surfaces.
  • Performed detailed cleaning before and after church services, meetings, and special events.
  • Identified and reported maintenance or safety concerns, contributing to a well-organized and presentable facility.

Cleaning Technician

7 Years 2 Months
Richardson Cleaning Service | 01.2009 - 03.2016
  • Provided professional residential and general cleaning services for clients.
  • Cleaned living rooms, bedrooms, kitchens, bathrooms, and other residential areas to enhance overall cleanliness and comfort for clients.
  • Swept, mopped, vacuumed, dusted, and removed trash while maintaining attention to detail.
  • Made beds and changed linens to ensure organized and inviting living spaces.
  • Made beds, changed linens, and maintained clean, organized, and comfortable living spaces.
  • Cleaned and organized refrigerator interiors to ensure optimal food storage. and other areas as requested by clients.
  • Managed cleaning tasks independently and delivered consistent customer service to foster client satisfaction.

Janitorial / Cleaning Services

4 Months
Lani/Total Services | 09.2008 - 01.2009
  • Executed weekly cleaning and maintenance of commercial, educational, medical, and industrial facilities, ensuring a hygienic and safe environment.
  • Cleaned, disinfected, and restocked restrooms with soap, paper towels, and toilet paper.
  • Thoroughly cleaned and sanitized bathrooms.
  • Sanitized kitchens, including wiping down stoves, microwaves, and refrigerator doors and cleaning refrigerator interiors when necessary.
  • Vacuumed carpets, swept and mopped hard floors, emptied trash, and maintained recycling bins.
  • Replaced trash and recycling liners and maintained clean, organized work areas.
  • Delivered residential cleaning services with meticulous attention to detail, ensuring client satisfaction and a welcoming home atmosphere.
  • Performed floor maintenance including stripping, waxing, and mopping.
  • Sanitized kitchens by wiping down stoves, microwaves, and refrigerator doors.
  • Cleaned living areas and bedrooms, including sweeping, mopping, making beds, changing linens, and removing trash.
  • Provided cleaning services for Beulah Community Church to maintain a welcoming environment.

Education

High School Diploma

Milford Mill Senior High School | Baltimore, MD

Forklift & Flagger Certified

Skills

Warehouse Experience
Forklift Operation
Materials Handling
Load & Unload
Freight Experience
Pallet management
Crisis management
Safety protocols
Inventory control
Customer service
Empathetic communication
Professional boundaries

Timeline

Shipping and Receiving

Sephora
10.2024 - CurrentRead More

Shelter Monitor

Community of Hope
01.2024 - 04.2026Read More

Janitor

Triumph Community Church
03.2016 - 10.2024Read More

Cleaning Technician

Richardson Cleaning Service
01.2009 - 03.2016Read More

Janitorial / Cleaning Services

Lani/Total Services
09.2008 - 01.2009Read More

Milford Mill Senior High School

High School Diploma
Read More
Gilberto Richardson