Gilberto Rueda Flores
Houston,TX
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Home Expert
Asurion
06.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bilingual Customer Service Representative
Ben Bridge Jeweler
04.2019 - 04.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed a deep understanding of customer service principles and customer service best practices.
Assistant Manager
Invicta
01.2019 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
Salvation Army Family Store
03.2015 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - Economics
UASLP
Mexico1998
Skills
- Professional Relationships
- Customer Experience
- Team Support
- Providing Feedback
- Active Listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Home Expert
Asurion
06.2020 - Current
Bilingual Customer Service Representative
Ben Bridge Jeweler
04.2019 - 04.2020
Assistant Manager
Invicta
01.2019 - 06.2019
Store Manager
Salvation Army Family Store
03.2015 - 11.2018
No Degree - Economics
UASLP
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