Gilberto Sepulveda

• Trained and onboarded new servers on restaurant procedures, service standards, and POS systems.
• Provided hands-on coaching during shifts to improve speed, accuracy, and guest satisfaction
• Provided friendly, efficient service to all guests while maintaining a positive dining experience
• Delivered food and beverages promptly and ensured all orders were correct
• Maintained knowledge of menu items, specials, and ingredients to answer guest questions
• Used suggestive selling techniques to increase sales while enhancing the guest experience
• Recognized for strong teamwork, reliability, and consistent high guest satisfaction

• Maintained cleanliness and organization of dining area to enhance guest experience.
• Maintained knowledge of menu items, specials, and ingredients to answer guest questions
• Managed multiple tables in a fast-paced environment while prioritizing guest needs
• Demonstrated strong knowledge of wine varietals, flavor profiles, and proper pairings with menu items
• Ensured accurate service of wine, including proper pouring techniques and bottle presentation
• Executed precise table service, including proper pacing, coursing, and fine-dining etiquette

• Oversaw daily operations, staffing, budgeting, and guest satisfaction to ensure smooth and profitable business performance
• Hired, trained, and coached employees to build a high-performing, customer-focused team
• Managed labor, food cost, inventory, and vendor relationships to maximize profitability and reduce waste
• Developed schedules, delegated tasks, and ensured proper shift coverage to meet operational demands
• Analyzed sales trends and financial reports to create strategies for increased revenue and cost control
• Resolved escalated customer concerns with professionalism, turning negative experiences into positive outcomes
• Led team meetings to communicate goals, updates, and performance expectations
• Developed training programs to improve service standards, upselling performance, and staff retention

Server / Bartender Responsibilities:

• Delivered exceptional guest service in fast-paced, high-volume restaurant and bar environments.
• Expertly recommended and served wine, cocktails, and spirits, tailoring suggestions to guest preferences.
• Upsold appetizers, drinks, and specialty menu items to maximize check averages.
• Handled cash, credit, and POS transactions with precision and accountability.
• Maintained a clean, organized bar and dining area in compliance with health and safety standards.

Manager Responsibilities:

• Created staff schedules, monitored shift performance, and adjusted workflow to meet business demands
• Ensured compliance with all health, safety, and alcohol regulations
• Coordinated with kitchen, bar, and service staff to deliver seamless operations
• Recognized for strong leadership, efficient problem-solving, and maintaining a motivated, hospitality-driven culture

• Provided elevated, attentive service in a fine-dining and high-volume bar environment
• Demonstrated expert knowledge of craft cocktails, premium spirits, wine, and beer to guide guest selections
• Delivered exceptional guest experiences by anticipating needs and personalizing service
• Upsold specialty cocktails, premium wines, and food pairings to increase average check totals
• Designed and crafted signature cocktails, contributing to a unique and memorable bar menu