Gilberto Serrano
West Valley City,UT
Summary
Systematic Project Manager with more than 19 years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Dedicated to offering locally relevant oversight and management techniques.
Overview
21
21
years of professional experience
2
2
Certification
Work History
Project Manager
West Point Mechanical LLC
West Valley City, UT
08.2021 - Current
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Product Owner
American Express
Salt Lake City, UT
02.2003 - 08.2021
- Delivered marketing strategy updates to upper-level management.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Education
Associate of Arts - Information Technology
University of Phoenix
Salt Lake City, UTSkills
- Compliance Monitoring
- Financial Administration
- Project Management
- Root Cause Analysis
- Advanced problem solving
- Business process re-engineering
- Project planning and development
Certification
- Agile SAFE Practitioner- American Express
- PEGA System Certified System Architect - American Express
Languages
Spanish
Native/ Bilingual
Accomplishments
- Customer focus award - American Express
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
West Point Mechanical LLC
08.2021 - Current
Product Owner
American Express
02.2003 - 08.2021
Associate of Arts - Information Technology
University of Phoenix