Gilberto Tapia Ibarra
Bakersfield,CA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Wildberry Frozen Yogurt
03.2017 - Current
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Provided leadership during times of organizational change or crisis situations
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Monitored staff performance and addressed issues
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance.
Sub-Clerk
Greenfield Union School District GFUSD
04.2024 - 09.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
After-School Tutor
Greenfield Union School District GFUSD
10.2022 - 04.2024
- Assisted students in understanding and mastering course material by providing one-on-one instruction
- Developed individualized lesson plans for each student, tailored to their specific needs and learning styles
- Created a positive learning environment by setting clear expectations for behavior and performance
- Supervised after-school activities including arts and crafts, sports, music
- Managed classroom discipline issues according to established policies
- Utilized positive reinforcement techniques to encourage and motivate students
- Coached tutees in study skills, note-taking, organization and time management
- Researched or recommended textbooks, software, equipment, or other learning materials to complement tutoring
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
Education
Bachelor of Arts in Criminal Justice, with a minor in Psychology -
California State University, Bakersfield
Bakersfield, CA06.2022
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Fluent in English and Spanish
- Problem-Solving
- Customer Relations
- Customer Service
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Sub-Clerk
Greenfield Union School District GFUSD
04.2024 - 09.2024
After-School Tutor
Greenfield Union School District GFUSD
10.2022 - 04.2024
Store Manager
Wildberry Frozen Yogurt
03.2017 - Current
Bachelor of Arts in Criminal Justice, with a minor in Psychology -
California State University, Bakersfield
Similar Profiles
Charlotte CallananCharlotte Callanan
Team Manager at Menchie's Frozen YogurtTeam Manager at Menchie's Frozen Yogurt
Alexa LawsAlexa Laws
Sales Associate/Customer Service Representative at Local Culture Frozen YogurtSales Associate/Customer Service Representative at Local Culture Frozen Yogurt
Maria JacksonMaria Jackson
Manager at The Skinny Dip Frozen Yogurt BarManager at The Skinny Dip Frozen Yogurt Bar