Gilberto Torres
San Benito,TX
Summary
Customer service professional with over 15 years of experience in effectively managing client and patient relationships. Skilled in communication with superiors and team members to ensure exceptional service delivery. Knowledgeable in my local community for outreach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recovery Care Coordinator
Origins Texas Recovery
South Padre Island, TX
08.2022 - Current
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
Solar/ Roofing Project Manager
Self employed
, Texas
09.2020 - 08.2022
- Assessed homes for energy efficiency
- Coordinated client meetings for solar energy assessments both online and offline
- Clarified queries regarding solar energy systems
- Advised on sustainable upgrades to improve home efficiency
- Perform detailed roof inspections
- Recommend optimal roofing solutions to clients
- Supported insurance claim processing
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Patient Intake Representative
Conifer Health @ Valley Baptist Medical Center
Brownsville, TX
04.2021 - 08.2021
- Collected and verified necessary patient demographic and financial information
- Conduct pre-certification to secure authorizations from insurers and healthcare facilities
- Ensures compliance with departmental policies and verification procedures
- Assigned straightforward scheduling duties to PSC Rep I
- Ensured timely coordination of outpatient appointments
- Conveyed essential appointment details such as test preparation info, directions, handling cancellations and rescheduling of tests
- Operate under stringent COVID-19 safety measures
Asset Protection Representative
Walmart
Port Isabel, TX
05.2019 - 09.2020
- Monitored customer and contractor activities via CCTV and floor surveillance to detect theft, fraud or suspicious behavior
- Conducts interviews with suspects, following local regulations and company protocols
- Creates and organizes records with approved Company methods
- Maintains strong relationships with local law enforcement
- Conducts incident investigations and completes detailed reports
- Supports Internal investigations: collects evidence regarding internal investigations, acts as an interview witness as needed
- Adhere to organizational standards for business growth
Delivery Coordinator
Lowes Home Improvement
02.2019 - 03.2020
- Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
- Tracking and ensuring merchandise is accurately accounted for, handled, and delivered
- Gathering detailed information from customers and conducting safety reviews
Youth Care Worker/ RAPD
SOUTHWEST KEY-CASA PADRE
11.2018 - 02.2019
- Perform intake services by completing necessary paperwork
- Ensure youth receive essentials upon program entry including meal, clothing, and hygiene products
- Ensured continuous compliance with state and federal supervision requirements through direct care services
- Built strong relationships with youth, fostering trust and understanding
- Maintained compliance with state and federal regulations through accurate documentation
- Organized recreational outings, including visits to museums, movies, and amusement parks
- Facilitated educational experiences to explore different career choices
- Organized large muscle activities with Program Director
- Ensure orderly youth relocation during unforeseen emergencies
- Monitored comments, indicators, actions, and behavior signaling escape intentions
Equipment Operator
C & J Energy Services
11.2017 - 06.2018
- Maintained oilfield machinery
- Streamlined operations in oil processing workflow
- Parked CDL trucks ensuring proper alignment
- Adhered to safety protocols to prevent chemical contact incidents
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
Electrical Assistant
MMR
11.2016 - 10.2017
- Wired electrical cables on an oil rig in the refinery
- Worked off job site on residential homes doing electrical work
- GeNeral labor construction demo
- Practice safety procedures as we worked in high altitude areas and worked in confined spaces at times
Billing Representative
Spectrum
08.2015 - 05.2016
- Handled all inquiries concerning billing
- Performed data entry to update customer accounts with payment details.
- Researched discrepancies between customer invoices and payments received.
Health Care Advocate
United Healthcare
02.2015 - 05.2015
- Addressed member inquiries about health care coverage
- Assisted in setting up appointments with local doctors
- Provided patient advocacy services to individuals and families with healthcare needs.
- Assisted patients in navigating their insurance coverage options and understanding their benefits.
SUPERVISOR/ COMMERCIAL/ EQUIPMENT FRAUD
Dish Network
, Texas
02.2005 - 05.2013
- Overlooked the corporate equipment audit team and commercial accounts team of 50 representatives
- 30 more remotely in Colorado overlooking the complete call process or upgrades needed
- Provided feedback on calls and yearly evaluations
- Handled all billing calls, tech support, and customer service as a csr 1/2/3
- As commercial agent handling VIP accounts, commercial, and corporate accounts
- As equipment audit team was team lead of 15 agents and handled escalated Spanish calls
Education
Diploma -
San Benito High School
San Benito01.2001
Skills
- Advanced Spanish and English Communication
- Proactive Self-Starter
- Engaged Listener
- Consistent Punctuality
- Proficient in Computer Applications
- Effective Communication
- Adheres to Instructions
- Public Speaking Proficiency
- Analytical Problem Solver
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Recovery Care Coordinator
Origins Texas Recovery
08.2022 - Current
Patient Intake Representative
Conifer Health @ Valley Baptist Medical Center
04.2021 - 08.2021
Solar/ Roofing Project Manager
Self employed
09.2020 - 08.2022
Asset Protection Representative
Walmart
05.2019 - 09.2020
Delivery Coordinator
Lowes Home Improvement
02.2019 - 03.2020
Youth Care Worker/ RAPD
SOUTHWEST KEY-CASA PADRE
11.2018 - 02.2019
Equipment Operator
C & J Energy Services
11.2017 - 06.2018
Electrical Assistant
MMR
11.2016 - 10.2017
Billing Representative
Spectrum
08.2015 - 05.2016
Health Care Advocate
United Healthcare
02.2015 - 05.2015
SUPERVISOR/ COMMERCIAL/ EQUIPMENT FRAUD
Dish Network
02.2005 - 05.2013
Diploma -
San Benito High School
Similar Profiles
Rakeem H. JonesRakeem H. Jones
Behavioral Health Technician at Texas Recovery CenterBehavioral Health Technician at Texas Recovery Center
Jacqualine L. LeeJacqualine L. Lee
Gift Shop Assistant/Department Assistant Back-Up at Texas Health Addiction Recovery CenterGift Shop Assistant/Department Assistant Back-Up at Texas Health Addiction Recovery Center
Harmony DAILEYHarmony DAILEY
Yoga & Meditation Instructor at Student Recovery Center: University of TexasYoga & Meditation Instructor at Student Recovery Center: University of Texas
Jacob MartinezJacob Martinez
QC/CWI at American Piping InspectionQC/CWI at American Piping Inspection
Lupita Maldonado, RNLupita Maldonado, RN
Interim Medical Unit Director at HCA Valley Regional Medical CenterInterim Medical Unit Director at HCA Valley Regional Medical Center