Gilberto Velez
Hurst,TX
Summary
Professional case management expert with track record of delivering high-quality bilingual support. Known for effectively navigating client needs and achieving meaningful results. Reliable team collaborator with focus on adaptability and problem-solving. Skilled in client assessments and resource coordination.
Experienced with bilingual case management, supporting diverse client needs. Utilizes strong interpersonal skills to foster positive client relationships and ensure effective communication. Knowledge of community resources and client advocacy to drive successful outcomes.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
AIDS Services of Dallas
01.2025 - Current
- -Improved client outcomes by consistently monitoring progress, adjusting plans as needed, and maintaining regular communication with clients and stakeholders.
- Established strong relationships with community partners to provide comprehensive resources for clients, ultimately improving their quality of life.
- Created culturally-sensitive case management materials in both English and Spanish languages, making resources more accessible for diverse clientele.
- Promoted client self-advocacy by providing education on their rights and responsibilities within the case management process, empowering them to make informed decisions about their lives.
- Improved staff communication by translating key documents and correspondence between team members working with bilingual clients, enhancing overall efficiency within the organization.
- Collaborated with multidisciplinary teams to ensure quality care for clients with complex needs, resulting in successful transitions to independent living situations.
- Coordinated with healthcare providers to ensure clients received appropriate medical care while navigating language barriers during appointments.
- Developed and implemented bilingual case management plans that addressed clients'' unique needs and promoted self sufficiency.
- Maintained up-to-date knowledge of local resources available to assist clients in achieving their goals while navigating language barriers efficiently.
- Utilized data analysis tools to track success rates of case management interventions, identifying trends that informed future program improvements.
- Advocated for clients'' rights within legal systems, ensuring adherence to regulations governing the provision of services for individuals with limited English proficiency.
- Increased cultural competency within the organization by providing staff training on working with diverse populations and utilizing bilingual resources effectively.
- Assessed eligibility criteria for government assistance programs accurately while assisting non-English speaking clientele in submitting necessary applications.
- Enhanced client satisfaction by effectively managing a diverse caseload and providing tailored support in both English and Spanish languages.
- Built trust with clients through empathetic listening skills, fostering open communication about challenges faced during the case management process.
- Ensured timely referrals to appropriate services by efficiently prioritizing tasks according to urgency or level of need demonstrated by each individual client''s situation.
- Conducted thorough assessments of clients'' social, emotional, and financial needs to develop appropriate interventions and service plans.
- Streamlined case documentation process, resulting in increased efficiency and improved collaboration among team members.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and maintained strong relationships with community resources for successful referrals.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Developed and implemented individualized treatment plans for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Devised and implemented community-based programs to promote mental health awareness.
Human Service Case Manager
Cherokee Federal
01.2024 - 01.2024
- Responsible for the frontline of all case management support team members for refugee resettlement and integration support for ongoing and collaborative effort by federal by federal, state, and local governments, non-profits, resettlements agencies, and community organizations. Responsible for the direct management of individual refugee cases and timely delivery of core services and consistent documentation of services to each refugee family assignment.
- Short term contract
- Improved client outcomes by conducting thorough assessments and developing comprehensive case plans.
- Conducted community outreach efforts to raise awareness about available services and attract new clientele.
- Monitored client progress closely, making adjustments to service plans as needed to maximize success.
- Evaluated program effectiveness regularly by analyzing outcome data and implementing improvements where necessary.
- Coordinated services for clients, ensuring timely access to necessary support and assistance.
- Ensured confidentiality of client information by adhering strictly to privacy policies and procedures.
- Maintained detailed client records, ensuring accurate documentation of progress and compliance with program requirements.
- Developed individualized service plans that addressed clients'' unique strengths, challenges, and goals.
- Enhanced community resources for clients by establishing strong partnerships with local organizations.
- Streamlined case management processes, increasing efficiency and allowing for more personalized attention to clients.
- Empowered clients to achieve self-sufficiency by providing guidance on goal setting and skill development.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Monitored program performance and outcomes for successful delivery of services.
Housing Case Manager
Harris County CSD
01.2023 - 01.2024
- Short term contract
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
Intensive Housing Case Manager
SunServe
01.2022 - 01.2023
- Screen and or assess all new clients for HOPWA services and other forms of housing stability services. Complete application for HOPWA programs (PHP and STRMU) and other housing programs. Determined eligibility for helpful programs and other housing programs. Identify resources and refer to the appropriate housing program. Follow up on clients housing stability. Maintain an average annual active caseload as assigned by director. Act as a liaison when required to ensure clients are properly referred within agency programs or external services to remove barriers to treatment and care. Ensure all documentation is timely, accurate, legible, and clear. Participates in staff training sessions within the timeframe specified and as required by the agency on the funding source. Participate in agency developmental activities as requested.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Fostered a sense of community among clients by organizing group events or outings that encouraged social interaction and skill-building opportunities.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Assessed risk factors of patients and made referrals for further services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
Ryan White Part A Senior Lead Case Manager
Midway Specialty Care Center
01.2021 - 01.2022
- Provide outreach and enrollment assistant activities and facilitate enrollment of eligible healthcare patients and service area resident into affordable health insurance coverage through the health insurance marketplace, Medicaid, or the Children's Health insurance program. Create wrapper within client’s interaction to help each progress in their medical treatment. Interview prospective clients to determine individual needs and eligibility for various medical and social services and enrolling them into available community programs. Coordinate support and follow up on medical treatments. Served as a liaison, coordinator and/or advocate between various coworkers within the case management, medical care departments, or other community medical or agency services provider to remove barriers to treatment for the clients. Treatment and service planning and documentation. Ensure all documentation is timely, accurate, legible, and clear. Develop comprehensive, individualized service plan or plan of care. Monitor client to assess the efficacy of treatment plan and reassessment and at just if necessary.
Education
Master’s Degree - Healthcare Administration
University of Phoenix
Phoenix, AZ05.2025
Bachelor’s Degree - Psychology Professional
Universidad De Granma
01.2018
Skills
- Bilingual
- HOPWA
- HIV/aids care
- Client track
- Provide enterprise
- HIPAA compliance
- MS office
- EMR / EHR
Certification
- CPR Training
- Adult Mental Health First Aid Training
- Crisis Prevention Intervention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Case Manager
AIDS Services of Dallas
01.2025 - Current
Human Service Case Manager
Cherokee Federal
01.2024 - 01.2024
Housing Case Manager
Harris County CSD
01.2023 - 01.2024
Intensive Housing Case Manager
SunServe
01.2022 - 01.2023
Ryan White Part A Senior Lead Case Manager
Midway Specialty Care Center
01.2021 - 01.2022
Master’s Degree - Healthcare Administration
University of Phoenix
Bachelor’s Degree - Psychology Professional
Universidad De Granma
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