Gilberto Alfredo Cárdenas Cedeño
Landing,NJ
Summary
Dynamic professional with a proven track record at the Ministry of Health - Ecuador Government, excelling in logistics management and fostering strong client relations. Leveraged expertise in Microsoft Office and administrative support to enhance operational efficiency and customer satisfaction. Demonstrated integrity and professionalism, achieving significant improvements in service delivery and client communication.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Executive Delivery Inc
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Lead Guitarist
Independent
01.2013 - Current
- Established positive relationships with venue owners and event organizers, leading to repeat engagements and referrals.
- Improved overall performance quality by consistently practicing individual technique as well as group rehearsals.
- Expanded repertoire by learning new genres and styles of music to appeal to diverse audiences.
- Mentored junior musicians within the band to improve their skills and understanding of musical theory.
- Ensured timely arrival at gigs through proper scheduling, organization, and transportation coordination with fellow musicians.
- Performed at various venues, including clubs, festivals, and private events, resulting in increased bookings and fan base growth.
- Managed equipment setup and breakdown during live shows for efficient transitions between sets.
- Enhanced audience experience by delivering high-energy performances and engaging stage presence.
- Participated in studio recording sessions, ensuring quality sound production for album releases.
- Increased proficiency on multiple instruments through dedicated practice, adding versatility to performances and recordings.
- Collaborated with band members to develop unique arrangements and signature sound.
- Learned new songs for performances and tour concerts.
- Maintained guitars and related equipment in good working order.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Provided musical background for live shows such as ballets, operas, musical theatre, and cabarets.
Asset Protection Customer Host
Walmart
05.2024 - 06.2024
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Assisted in the implementation of store-wide security initiatives, helping to create a more secure shopping experience for both customers and employees.
- Conducted routine equipment checks on security devices such as cameras, alarms, radios, ensuring optimal functionality at all times.
- Managed access control for employees entering restricted areas, preventing unauthorized access that could compromise company assets.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Utilized strong interpersonal skills to de-escalate tense situations between customers and staff, maintaining a safe and welcoming environment for all.
- Collaborated with fellow team members to ensure all areas of the store were monitored effectively for suspicious activity.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
Inventory Clerk - Warehouse
RF Industries
03.2024 - 05.2024
- Maintained inventory count, tracked usage, and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Legal Assistant
Ministry of Health - Ecuador Government
03.2022 - 05.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and representatives by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
Music Teacher
Academy of Music "Rock and Pop"
01.2017 - 07.2022
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Mentored students in various ensembles, boosting their confidence and performance skills.
- Fostered creativity by encouraging improvisation, composition, and arrangement within the classroom setting.
- Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
- Improved student musicianship by incorporating a variety of teaching methods and techniques.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
- Contributed to school-wide events such as musicals or talent shows by providing expertise in rehearsals and performances.
- Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Assessed student performance and provided constructive feedback to guide progress.
- Developed individualized lesson plans for diverse students, resulting in increased motivation and progress.
- Provided individualized instruction to provide students with equal learning opportunities.
- Implemented effective classroom management strategies, creating an inclusive environment conducive to learning.
- Mentored struggling students with individualized approach to enhance learning.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in the selection and acquisition of instruments, sheet music, and equipment to support the music program''s growth.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Oversaw and approved music selections submitted by teachers and composed music for department.
- Supervised students during rehearsals to provide direction to students during practice sessions.
- Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
- Provided feedback and grades to provide regular feedback on student progress and assigned grades based on performance.
- Scheduled shows and performances in accordance with school calendar.
- Incorporated student interests and experiences to make learning relevant and meaningful.
- Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
- Gathered display materials and distributed programs for shows and performances.
Human Resources Assistant
Ministry of Health - Ecuador Government
02.2021 - 03.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Participated in job fairs to recruit new talent.
- Aided staff with employee performance review paperwork and documentation.
Administrative Manager
Ministry of Health - Ecuador Government
01.2020 - 02.2021
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Organized and updated databases, records and other information resources.
Manager of Transportation And Logistics
Ministry of Health - Ecuador Government
01.2019 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitor routes, travel times, rotating shifts and disciplinary regime of drivers.
- Manage the budget, market study, time and order of repairs and maintenance of the institution's vehicle fleet.
Admissions and Customer Service Assistant
Ministry of Health - Ecuador Government
09.2015 - 01.2019
- Making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems.
- Organice my work using tools, like MS Excel, office equipment and computers.
- Trained new employees on company procedures, products, and best practices in customer service.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organization.
- Analyzed customer feedback to identify areas for improvement.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer questions about provided services.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Employment Advisor
Ministry of Work - Ecuador Government
01.2012 - 06.2014
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Assisted clients in achieving their employment goals through tailored resume writing and interview coaching.
- Coordinated successful job fairs that connected employers with qualified candidates from diverse backgrounds.
- Managed complex caseloads of clients with varying needs, prioritizing tasks and support strategies to ensure timely service delivery.
- Provided specialized assistance for clients facing unique barriers to employment, including those with disabilities or language limitations.
- Streamlined processes for tracking client progress and outcomes, enhancing overall service delivery efficiency.
- Maintained up-to-date knowledge of local labor market trends to effectively guide clients towards sustainable career paths.
- Enhanced job seeker satisfaction by providing personalized career counseling and guidance.
- Implemented creative solutions for addressing the specific challenges faced by individuals with non-traditional backgrounds or work histories.
- Conducted comprehensive assessments of client needs, skills, and interests to identify suitable employment opportunities.
- Facilitated group sessions on job search techniques, resume writing, interview preparation, and workplace communication skills to empower clients with essential tools for securing employment.
- Increased employer engagement by actively networking and building strong relationships within the local business community.
- Assisted supervisors in dealing with union representatives.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
Education
Associate of Arts - Contemporary Guitar
Institute "Bellas Artes"
Quito, Pichincha, Ecuador06.2020
Degree in Law - Law (Pre-Law)
Universidad Laica Eloy Alfaro De Manabí
Manta, Manabí, Ecuador10.2019
High School Diploma -
Julio Pierregrosse High School
Manta, Manabí, Ecuador02.2008
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document Preparation
- Legal Research
- Interviewing Clients
- Client Relations
- Document drafting
- Document filing
- Writing and editing
- Client Support
- Office Management
- Case Management
- Document Editing
- Advanced word processing
- Litigation Support
- Data Management
- Legal Terminology
- Legal writing
- Database Management
- Contract Review
- Legal Compliance
- Civil Law
- Project Management
- Transcription
- Logistics Management
- Customer Service
- Proficient in MS Office
- Document organization
- Strong Observational Skills
- Patience and Empathy
- Assertiveness and Confidence
- Integrity and Honesty
- Professionalism and Courtesy
- Stress tolerance and resilience
- Customer Support
- Leadership Qualities
- Game Intelligence
- Teamwork and Cooperation
- Scale knowledge
- Music theory understanding
- Vibrato Technique
- Advanced improvisation
- Economy picking skill
- Guitar effects manipulation
- Finger tapping technique
- String bending expertise
- Alternate picking proficiency
- Sweep picking mastery
- Palm muting skill
- Pick slanting technique
- Ear Training Proficiency
- Whammy bar usage
- Slide Guitar Technique
- Arpeggio mastery
- Fretboard visualization
- Two-hand tapping technique
- Hybrid picking skill
- Advanced chord knowledge
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Database entry
- Computer Operations Management
- Documentation skills
- Valid Driver's License
- Clean Driving Record
- Safe Driving Practices
- Administrative Skills
- Payroll Processing
- Maintaining files
- Human resources administration
- Human Resources Support
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Delivery Driver
Executive Delivery Inc
06.2024 - Current
Asset Protection Customer Host
Walmart
05.2024 - 06.2024
Inventory Clerk - Warehouse
RF Industries
03.2024 - 05.2024
Legal Assistant
Ministry of Health - Ecuador Government
03.2022 - 05.2024
Human Resources Assistant
Ministry of Health - Ecuador Government
02.2021 - 03.2022
Administrative Manager
Ministry of Health - Ecuador Government
01.2020 - 02.2021
Manager of Transportation And Logistics
Ministry of Health - Ecuador Government
01.2019 - 01.2020
Music Teacher
Academy of Music "Rock and Pop"
01.2017 - 07.2022
Admissions and Customer Service Assistant
Ministry of Health - Ecuador Government
09.2015 - 01.2019
Lead Guitarist
Independent
01.2013 - Current
Employment Advisor
Ministry of Work - Ecuador Government
01.2012 - 06.2014
Associate of Arts - Contemporary Guitar
Institute "Bellas Artes"
Degree in Law - Law (Pre-Law)
Universidad Laica Eloy Alfaro De Manabí
High School Diploma -
Julio Pierregrosse High School
Similar Profiles
Lisa ReynoldsLisa Reynolds
Luggage Courier at Executive DeliveryLuggage Courier at Executive Delivery
Emma CollinsEmma Collins
Delivery Specialist at Executive DeliveryDelivery Specialist at Executive Delivery
Lisa TenchLisa Tench
Customer Service Lead at A&O Home DeliveryCustomer Service Lead at A&O Home Delivery