Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Gilboa Ashkenazi

Doylestown,PA

Summary

Accomplished HVAC professional with a proven track record at Dr Cool Service, enhancing system efficiency and customer satisfaction. Expert in strategic planning and customer relations, I significantly reduced energy costs and improved indoor air quality. Skilled in team leadership and operations management, I consistently drive revenue growth and foster customer loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HVAC / Owner/sales . Customer Service .

Dr Cool Service
01.2015 - 10.2024
  • Reduced energy costs, conducting audits and implementing changes to make HVAC system more efficient.
  • Conducted thorough inspections and diagnostic analyses of existing HVAC systems, identifying areas for improvement and recommending upgrades.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Educated clients on best practices for maintaining their HVAC systems, contributing to prolonged lifespan and reduced costs over time.
  • Ensured optimal functioning of HVAC systems through regular maintenance checks and performance evaluations.
  • Demonstrated versatility in skillset by proficiently servicing a wide range of HVAC makes and models.
  • Optimized HVAC systems to improve indoor air quality and reduce overall energy consumption.
  • Increased customer satisfaction by providing timely and accurate estimates for HVAC system repairs and installations.

Duct Cleaner

USAir
01.2013 - 12.2014
  • Improved overall energy efficiency in commercial properties with thorough duct cleaning services.
  • Optimized HVAC system efficiency through regular inspection, cleaning, and servicing of air ducts.
  • Promoted a safer work environment by implementing best practices for handling hazardous materials during duct cleaning projects.
  • Communicated effectively with clients to address concerns, explain procedures, and provide recommendations for future maintenance needs.
  • Developed customized maintenance plans tailored to each client''s specific needs based on factors such as system age, usage patterns, and environmental conditions.
  • Troubleshot potential issues within the ventilation system that could impact overall performance or pose health risks to occupants.
  • Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
  • Increased longevity of HVAC systems by performing routine inspections, cleanings, and repairs on ductwork components as needed.
  • Established strong relationships with clients, earning repeat business and referrals through reliable, high-quality service delivery.
  • Educated clients on the importance of regular duct maintenance for optimal indoor air quality and energy efficiency.
  • Conducted detailed assessments of HVAC systems to determine the need for duct cleaning or replacement.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Sales and Service Technician

HVAC/ Duct Cleaning ( Air Care Solution)
02.2007 - 11.2012
  • Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
  • Input customer sales information into POS system to process orders.
  • Utilized consultative sales approach to offer products to meet customer needs.
  • Navigated through online programs to identify solutions and notate customer files.
  • Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
  • Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
  • Implemented strategic sales techniques for increased conversion rates and repeat business.
  • Increased sales revenue by consistently upselling products and services to customers.
  • Collaborated with team members to develop innovative solutions to complex customer challenges.
  • Used consultative sales approach to understand and meet customer needs.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Researched potential clients and markets to prepare for appointments.

Education

Black Belt Graduate - Multi Style Back Belt Hisardut Krav-Maga

MOTI HORENSTEIN'S HISARDUT KRAV-MAGA
Miami, FL
05.2022

12 Years -

High School Yahud
Israel Country
08.1992

Skills

  • Business management
  • Team leadership
  • Sales strategy
  • Budget planning
  • Contract negotiation
  • Network expansion
  • Product development
  • Operations management
  • Profit maximization
  • Workforce training
  • Revenue growth
  • Public relations
  • Customer loyalty
  • Logistics planning
  • Sales forecasting
  • Retail management
  • Digital marketing
  • Project management
  • Customer relations

Accomplishments

Got black belt in 5 years of training .

Certification

EPA .for hvac . Black Belt Graduate

Additional Information

I’m 50 years old . A lot of experience of sale management . My goal to find company can fit and make money .

Languages

Hebrew
Full Professional
English
Full Professional

Timeline

HVAC / Owner/sales . Customer Service .

Dr Cool Service
01.2015 - 10.2024

Duct Cleaner

USAir
01.2013 - 12.2014

Sales and Service Technician

HVAC/ Duct Cleaning ( Air Care Solution)
02.2007 - 11.2012

Black Belt Graduate - Multi Style Back Belt Hisardut Krav-Maga

MOTI HORENSTEIN'S HISARDUT KRAV-MAGA

12 Years -

High School Yahud

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Gilboa Ashkenazi