Summary
Work History
Education
Skills
Languages
Work Availability
Timeline
BIDDY GILCHRIST

BIDDY GILCHRIST

Crestview,FL
In everything, do to others what you would have them do to you.
Matthew 7:12

Summary

Exceptional customer service professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Self-motivated work ethic to perform effectively in independent or team environments. Fast learner and committed to continuous, self-directed learning.

Work History

Consultant, Process Improvement/Change Management Analyst

AHeartConsulting
04.2018 - Current
  • Liaise with customers, management and key stakeholders to better understand organizational needs and recommend appropriate solutions
  • Review forecasts, schedules and procedures to assess current work processes and conditions
  • Develop process improvement initiatives and analyze problems to create corrective action strategy
  • Support clients with business analysis and documentation
  • Develop strategic development plans to support future projects
  • Deliver outstanding service to clients to maintain and extend relationship for future business opportunities

Specialized Foster Care Administrative Assistant

Lakeview Center, Inc
03.2017 - 04.2018
  • Achieved 95% accuracy in complex data entry
  • Developed, updated, and streamlined spreadsheets and databases to track, analyze and report on department performance, billing, and goals
  • Executed record filing system to improve document organization and management increasing efficiency by 85%
  • Prepared documentation to be scanned into electronic health record imaging system
  • Maintained staff directory and department policies for Specialized Foster Care department

Office Manager

Gulf Breeze News
09.2015 - 03.2017
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping increasing efficiency by 30%
  • Improved computer and physical filing systems increasing accuracy by 80%
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Maintained CRM database with customer updates and report generation with 95% accuracy

Business Analyst

HealthInfoNet
09.2013 - 08.2015
  • Applied honed problem-solving skills to analyze and resolve issues impacting 30,000 medical record transmissions
  • Co-Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Consulted, tested, and educated on new applications increasing buy-in by 25%
  • Documented, standardized, and revamped user reference guides

Interim - Business and Systems Analyst

Martin's Point Healthcare
02.2013 - 09.2013
  • Investigated and addressed system issues to enhance usability and improve functionality
  • Identified needed business improvements and determined appropriate systems required to implement solutions
  • Facilitated training for over 100 medical office staff on Athena electronic health system
  • Troubleshooted 2nd tier post-implementation support and escalated issues as needed

Health Education Program Specialist

Martin's Point Healthcare
03.2010 - 02.2013
  • Executed complex database management with 95% accuracy
  • Assisted health education medical staff in designing public health education materials used for presentations, and workshops
  • Obtained and compiled anonymised health related data to report to American Diabetes Association
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Practice Quality Specialist

Martin's Point Healthcare
03.2008 - 02.2010
  • Facilitated change management with 90% acceptance rate
  • Educated employees on specific clinical quality standards and confirmed maintenance of standards
  • Provided regular updates to clinical leadership on quality metrics by communicating consistency problems or production deficiencies
  • Organized, corrected, and analyzed data to report on quality outcomes increasing accuracy by 85%

Education

Liberty University, Lynchburg, VA

Information Technology in Business Management

Completed 57 Credit Hours

Skills

  • Advanced MS Office Suite Knowledge
  • Report Analysis
  • Project Management
  • Database Management
  • Project Coordination
  • CRM Software
  • Process Improvement/ Change Management

Languages

English
Native or Bilingual
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Consultant, Process Improvement/Change Management Analyst - AHeartConsulting
04.2018 - Current
Specialized Foster Care Administrative Assistant - Lakeview Center, Inc
03.2017 - 04.2018
Office Manager - Gulf Breeze News
09.2015 - 03.2017
Business Analyst - HealthInfoNet
09.2013 - 08.2015
Interim - Business and Systems Analyst - Martin's Point Healthcare
02.2013 - 09.2013
Health Education Program Specialist - Martin's Point Healthcare
03.2010 - 02.2013
Practice Quality Specialist - Martin's Point Healthcare
03.2008 - 02.2010
Liberty University - ,

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BIDDY GILCHRIST