Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gilda Castillo

Garland

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Phlebotomist

Carter BloodCare
06.2024 - 05.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Solution Specialist

Verizon
10.2020 - 08.2022
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs.
  • Launched new products successfully after thorough market research, competitive analysis, and close coordination with development teams.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Delivered impactful presentations to showcase product capabilities and drive adoption among potential customers.

Mobile Expert

T-Mobile
08.2015 - 09.2020
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Education

High School Diploma -

North Garland High School
Garland, TX
06-2012

Associate of Arts - General Studies

Richland College
08-2014

Skills

  • Data entry
  • Paperwork processing
  • Recording data
  • Medical records management
  • Health and safety
  • Technical troubleshooting
  • Venipuncture and capillary puncture
  • Specimen collection and storage
  • Communication
  • Process improvement initiatives
  • Multitasking Abilities
  • Teamwork and collaboration

Languages

Spanish
Professional Working

Timeline

Phlebotomist

Carter BloodCare
06.2024 - 05.2025

Solution Specialist

Verizon
10.2020 - 08.2022

Mobile Expert

T-Mobile
08.2015 - 09.2020

High School Diploma -

North Garland High School

Associate of Arts - General Studies

Richland College

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