GILDA PERCOLLA
North Salt Lake,UT
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Analytical Member Service Supervisor proficient in reporting, documentation and compliance. Excels at supporting upper management objectives by turning mandates into actionable solutions at ground level.
Overview
13
13
years of professional experience
Work History
Member Service Assistant Manager
Ufirst Credit Union
2024.04 - Current
- Oversaw accurate record-keeping practices within the team, safeguarding sensitive information at all times.
- Championed a culture of open communication within the team, fostering stronger working relationships among staff members.
- Maintained a high level of accuracy in managing member accounts, minimizing errors and improving overall data quality.
- Implemented process improvements that led to cost savings without compromising on service quality or member satisfaction levels.
Teller
UFirst Credit Union
2023.01 - 2024.04
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services
- Balanced cash drawers on a daily basis
- Assisted customers in opening new accounts and completing required paperwork
Customer Service
Advanced Call Center Technologies, LLC
2022.09 - 2023.01
- Company Overview: Fraud department for Bank of America
- Fraud department for Bank of America
Rewinder Operator
Printcraft Press
2015.05 - 2022.07
Line Associate
Melaleuca
2011.06 - 2015.05
Education
High School -
Skyline High School
Idaho Falls, IDSkills
- Customer Relationship Building
- Banking
- Cash Handling
- Financial Services
Languages
Spanish
Native or Bilingual
Timeline
Member Service Assistant Manager
Ufirst Credit Union
2024.04 - Current
Teller
UFirst Credit Union
2023.01 - 2024.04
Customer Service
Advanced Call Center Technologies, LLC
2022.09 - 2023.01
Rewinder Operator
Printcraft Press
2015.05 - 2022.07
Line Associate
Melaleuca
2011.06 - 2015.05
High School -
Skyline High School