Gilda Wahl
Kent
Summary
A position that will allow me to utilize my strong skills, business management ability, data organization capabilities, administrative skills, outstanding customer service and enthusiastic teamwork spirit. I'm very analytical and highly skilled in problem solving, able to multi-task, 26 years in customer service, very friendly, reliable, organized, confident, business-minded.
Overview
21
21
years of professional experience
1997
1997
years of post-secondary education
Work History
Senior Centralized Process Associate
Goodman Real Estate
Seattle
10.2022 - Current
- Overlooking 1400+ units, 4 total communities
- Managing 8 Centralized Process Associates
- Daily collection of delinquency
- Creating & Processing all 30 day/VAWA notices, posting & mailing.
- Generating all lease renewal proposals from monthly to month to month letters and mailing 2 sets to the residents within the required timeline.
- Offering Voluntary Vacates or Cash For Keys to large balance evictions residents.
- Weekly site visits and knock & walks for delinquency collection.
- Hosting monthly delinquency call with CD's and IPM.
- Monthly legal uploads and attending legal court hearings.
- Assisting in training of new Centralized Process Associates when needed or current employees.
- Pre-bill audit for utilities.
- Pre-close and correction for 4 sites.
- HAP audits & monthly postage of direct deposits.
- Monthly audits of move in files for all 4 sites.
- Filing move out claims for LeaseLock & epremium.
- Renters insurance audits.
- Auditing all deposit accounting ensuring chargers are accurate & mailing all correspondence to past residents.
- Sending all past residents with a balance due to collections.
Assistant Manager
Palladium Real Estate Service
Kent
09.2021 - 10.2022
- 500 unit lease up
- Completing all accounting under two separate books
- 2 sets of weekly reports completing by required deadlines
- Weekly processing of A/P while keeping costs low and within budget
- Aggressive rent collection keeping delinquency below 2%
- Increasing renewals, a minimum of 10% above budget with a 90% closing ratio
- Auditing and inputting all resident files due to paperless processing
- Inputting all information required for budgets
- Move Outs & BDCI collections
Assistant Community Manager
Goodman Real Estate
Kent
02.2011 - 09.2021
- Weekly and monthly reporting completing by required deadlines
- Weekly processing of A/P while keeping costs low and within budget
- Aggressive rent collection keeping delinquency below 2%
- Increasing renewals, a minimum of 10% above budget with a 90% closing ratio
- Auditing and inputting all resident files
- Inputting all information required for budgets
- Move Outs
Assistant Community Manager
Pinnacle/Abode Management
Renton
09.2005 - 10.2009
- Keeping up an A+ community with a competitive vacancy percentage during lease up
- Analysis and reporting of weekly market survey data
- Audit resident files and improve processes
- Weekly and monthly reporting using Yardi Voyager
- Monthly billing using Yardi Voyager
- Training of new leasing professionals
- Daily processing of A/P while using budget
- Aggressive rent collection 2% average delinquency
- Plan monthly renewal retention programs with a 70% closing ratio
Leasing Professional
Pinnacle
Kent
11.2004 - 09.2005
- Analysis and reporting of weekly market survey data
- Touring prospects to find that perfect apartment home
- Entering data on a daily basis
- Helping out in projects and providing team work
- Making sure section of community is always up to standards
Education
Federal Way High School
Federal Way, WASkills
- Outlook
- Compliance Depot
- Yardi
- Excel
- CRM
- Word
Timeline
Senior Centralized Process Associate
Goodman Real Estate
10.2022 - Current
Assistant Manager
Palladium Real Estate Service
09.2021 - 10.2022
Assistant Community Manager
Goodman Real Estate
02.2011 - 09.2021
Assistant Community Manager
Pinnacle/Abode Management
09.2005 - 10.2009
Leasing Professional
Pinnacle
11.2004 - 09.2005
Federal Way High School