Gildardo Lugo Cerbantes
Santa Rosa,USA
Summary
Adaptable, flexible, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ensure effective and efficient customer service through communication.
Professional with strong background in customer support, ready to excel in this role. Proven ability to address customer needs effectively and maintain high satisfaction levels. Skilled in conflict resolution, communication, and problem-solving. Known for consistent collaboration and adaptability, ensuring team success and meeting changing demands.
Overview
13
13
years of professional experience
Work History
Customer Advisor
Communication Service for the Deaf
09.2024 - Current
- Support the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program by assisting disabled California residents who have difficulty using standard telecommunication devices.
- Provide troubleshooting, training and education to customers regarding services provided through the state program.
- Maintain an organized office space both physically and internally. Maintain records and confidential information both of customers and company.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Documented customer interactions in internal database to maintain complete customer service history.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Guayaki Yerba Mate
12.2022 - 09.2024
- Managing designated sales route
- Selling, delivering and merchandising Guayakí line of products
- Building new and existing customer relationships
- Meeting or exceeding sales targets
- Introduce POS to product displays
- Promoting product, opening new accounts, selling in displays
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Field Sampling Tech/CSR
Sonoma Lab Works
07.2020 - 12.2022
- Driving to and from client locations to collect samples for compliance testing, following state and lab regulations.
- Experienced driving to distant locations all throughout California
- Experience with LIMS and California Metric
- 50% Driving 50% Customer service
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Packaging Supervisor
Flora Terra
11.2019 - 04.2020
- Packaging supervisor, in charge of fulfilling orders for management, packages, labeling
- Kept team in line with productivity targets and safety standards.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Supervised activities of manual packagers and automatic packaging lines.
Painter Helper
Moondance painting
03.2018 - 08.2018
- Prep houses for applying paint via spraying. Included things such as sanding, scraping, priming, taping, covering, rolling down houses.
Driver
Press Democrat
07.2017 - 12.2017
- Load Bundles of newspaper from factory in Rohnert Park and distribute to drivers in Sonoma, CA
Waiter/Server
Best Western
06.2012 - 08.2016
- Responsible for open and close of cafe, wash dishes, treat guest with respect, serve food
Education
HS Diploma -
Montgomery High School
Associate of Applied Science - Emergency Management
Oakland Community College
01-2027
No Degree - Business Administration
Santa Rosa Junior College
Santa Rosa, CA12-2027
Skills
- Microsoft Excel
- B2B sales
- Interpersonal communication
- Phone etiquette
- Adaptability and flexibility
- Data management
- Communication skills
- Fast learner
- Multitasking and prioritization
- Customer data confidentiality
- Customer Service
- Decision-making
- Computer Skills
- Teamwork and collaboration
- Account management
- Information gathering
- Typing
- Product knowledge
- Negotiation
- Effective communication
- Workday
- Problem-solving
- Sales
- Account updating
- Microsoft Office
- Complaint handling
Additional Information
Great work ethic, communication skills, desire for growth, customer service experience, customer oriented.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Advisor
Communication Service for the Deaf
09.2024 - Current
Customer Service Representative
Guayaki Yerba Mate
12.2022 - 09.2024
Field Sampling Tech/CSR
Sonoma Lab Works
07.2020 - 12.2022
Packaging Supervisor
Flora Terra
11.2019 - 04.2020
Painter Helper
Moondance painting
03.2018 - 08.2018
Driver
Press Democrat
07.2017 - 12.2017
Waiter/Server
Best Western
06.2012 - 08.2016
Associate of Applied Science - Emergency Management
Oakland Community College
HS Diploma -
Montgomery High School
No Degree - Business Administration
Santa Rosa Junior College
Personal Information
Work Permit: Authorized to work in the US for any employer
Hispanic/Latino
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