Gileska Garcia
Columbus,GA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Mi Mexico Restaurant Bar & Grill
07.2024 - 09.2025
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff to improve service efficiency and teamwork.
- Resolved customer complaints promptly to enhance guest experiences and loyalty.
- Collaborated with kitchen staff to maintain food quality standards and presentation consistency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Assistant Manager
Nothing Bundt Cakes
08.2022 - 02.2023
- Executed daily operational tasks to ensure seamless bakery operations and customer satisfaction.
- Assisted in training new staff on company policies and techniques.
- Managed inventory levels to maintain stock availability and reduce waste.
- Monitored product quality to uphold brand standards and consistency across all baked goods.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Bilingual Customer Service Representative
Aflac
08.2019 - 01.2021
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Managed customer accounts, ensuring accurate updates and prompt service delivery.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Customer Service Representative
TSYS
07.2014 - 02.2019
- Provided exceptional support to clients through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mi Mexico Restaurant Bar & Grill
07.2024 - 09.2025
Assistant Manager
Nothing Bundt Cakes
08.2022 - 02.2023
Bilingual Customer Service Representative
Aflac
08.2019 - 01.2021
Customer Service Representative
TSYS
07.2014 - 02.2019