Gilianne Vega Aloy
Lakeland,FL
Summary
Results-oriented professional with diverse experience in healthcare, retail, food service, and logistics. Expertise in customer communication, concern resolution, and accurate information management in high-volume environments. Proven ability to handle confidential information and collaborate effectively with team members. Eager to leverage strong communication and problem-solving skills in a remote Customer Service Representative role.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Amazon Air Employee
Amazon Air
Lakeland, FL
10.2025 - Current
- Operated in high-volume, fast-paced environment, ensuring accuracy and productivity.
- Maintained attention to detail while processing and handling a high volume of packages and shipments.
- Collaborated with team members to achieve daily operational goals.
- Followed company policies, safety procedures, and established operational guidelines.
- Adapted to changing priorities and workload demands while maintaining productivity.
- Worked collaboratively with team members to meet daily operational goals.
- Exhibited reliability and teamwork, contributing effectively in a structured environment.
Medical Assistant
Heart & Vascular Clinic of Clermont
Clermont, FL
06.2023 - 08.2025
- Communicated with patients to address questions, concerns, and general needs, enhancing overall patient experience.
- Ensured accuracy of patient information and documentation, contributing to reliable patient care.
- Communicated professionally with patients and assisted with questions, concerns, and general needs.
- Handled sensitive and confidential information in accordance with workplace procedures.
- Collaborated with healthcare staff to facilitate timely and professional service for patients.
- Used computer systems to document and manage information accurately.
- Maintained professionalism and patience when assisting individuals who were experiencing stressful situations.
Store Associate
Kicksfreak
Woodbridge, VA
03.2022 - 06.2023
- Guided customers in product selection by offering tailored service based on individual needs.
- Assisted customers with product selection and provided personalized service based on their needs.
- Answered customer questions and helped resolve concerns professionally.
- Organized merchandise displays and supported inventory management to enhance store presentation.
- Collaborated with team to achieve sales and customer service goals in a fast-paced retail setting.
- Communicated effectively with customers and coworkers to maintain an efficient store environment.
Sandwich Artist / Foreman
Subway
Alexandria, VA
08.2019 - 07.2020
- As a Foreman, helped lead employees and ensure daily responsibilities were completed efficiently.
- Trained and assisted team members with workplace procedures and customer service expectations.
- Provided friendly and efficient customer service in a fast-paced environment.
- Led employees and ensured completion of daily responsibilities efficiently.
- Trained team members on workplace procedures and customer service standards.
- Managed multiple responsibilities while maintaining accuracy during busy periods.
- Processed transactions while adhering to company policies and procedures.
Education
Associate of Arts - Criminal Justice
Keiser University
Orlando, FL09.2026
Bachelor's Degree - Forensic Investigations
Keiser University
Orlando, FL01.2029
High School Diploma -
Mount Vernon High School
Alexandria, Virginia06.2019
Skills
- Package Handling
- Order Processing
- Inventory Management
- Attention to Detail
- Time Management
- Policy compliance
- Fast-paced work
- Problem Solving
- Conflict Resolution
- Client relations
- Verbal & Written Communication
- Active Listening
- Team leadership
- Analytical skills
- Professional adaptability
- Positive demeanor
ADDITIONAL QUALIFICATIONS
- - Strong interpersonal and customer service skills
- - Comfortable learning new computer systems and software
- - Experienced working with sensitive information
- - Able to remain professional and calm when handling difficult situations
- - Strong attention to detail and accuracy
- - Able to work independently and as part of a team
- - Experienced working in high-volume environments with time-sensitive responsibilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Amazon Air Employee
Amazon Air
10.2025 - Current
Medical Assistant
Heart & Vascular Clinic of Clermont
06.2023 - 08.2025
Store Associate
Kicksfreak
03.2022 - 06.2023
Sandwich Artist / Foreman
Subway
08.2019 - 07.2020
Bachelor's Degree - Forensic Investigations
Keiser University
Associate of Arts - Criminal Justice
Keiser University
High School Diploma -
Mount Vernon High School