Giliany Santiago Rodriguez
Lubbock
Summary
Diligent supervisor with solid background in deli services. Consistently maintained high standards of food preparation and customer service, contributing to positive retail environment. Demonstrated teamwork and communication skills to ensure smooth operations and customer satisfaction.
Service-oriented professional well-versed in deli operations and customer service. Known for meticulous approach to food handling and maintaining clean, organized workspace. Reliable team player with strong ability to adapt to changing demands and prioritize tasks effectively.
Overview
6
6
years of professional experience
Work History
Membership Clerk
Costco
10.2024 - Current
- Served as a knowledgeable resource for potential members seeking information about benefits, services, fees, policies, and procedures related to joining the organization.
- Streamlined billing processes for memberships by establishing automated payment options that improved accuracy while saving time for members handling payments manually.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
Pharmacy Cashier
Costco
08.2024 - Current
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Service Deli Clerk
Costco
11.2021 - Current
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Educated customers on various deli products, enhancing their shopping experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in inventory management, reducing waste and improving overall product availability.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new employees on Deli, contributing to a cohesive team environment focused on safety, cleanness, time management, food preparation and excellent member service.
Vault Clerk
Costco
10.2020 - Current
- Improved efficiency by organizing and maintaining the vault according to company standards.
- Maintained friendly and professional customer interactions.
- Ensured accurate record keeping through meticulous documentation of all vault transactions.
Maintenance Assistant
Costco
11.2019 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Treated stains and damaged areas to restore value.
- Confirmed all cleaning tools and equipment were stored properly after use.
Kitchen Supervisor
Chick-fil-A
01.2019 - 05.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Education
High School Diploma -
Frenship High School
Wolfforth, TX06-2018
Skills
- HIPAA regulations
- Operating cash register
- Cleanliness and sanitation
- Cash handling experience
- Organization and prioritization
- Food safety
- Teamwork
- Customer service
- Problem-solving
- Time management
- Maintaining cleanliness
- Food presentation
Languages
Spanish
Native or Bilingual
Timeline
Membership Clerk
Costco
10.2024 - Current
Pharmacy Cashier
Costco
08.2024 - Current
Service Deli Clerk
Costco
11.2021 - Current
Vault Clerk
Costco
10.2020 - Current
Maintenance Assistant
Costco
11.2019 - Current
Kitchen Supervisor
Chick-fil-A
01.2019 - 05.2019
High School Diploma -
Frenship High School
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