Gilland Lubrien
Washington,DC
Summary
Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, behavioral management, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges.
Overview
16
16
years of professional experience
Work History
Residential Counselor
Maya Angelou PCS
Washington, District Of Columbia
12.2022 - Current
- Scheduled parent-teacher conferences throughout the school year to discuss student progress and behavior issues.
- Created an effective classroom environment conducive to learning by establishing rules, routines and expectations for all students.
- Led students through safety procedures for active shooter and fire drills.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Supervised self-administration of medications for residents.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Medical Biller
Spring Health
Brooklyn, NY
05.2021 - 12.2022
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Gathered information to produce accounts payable reports for review.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Submitted electronic claims to various insurance carriers.
- Checked claims coding for accuracy with ICD-10 standards.
- Reviewed claims for coding accuracy.
Patient Service Associate
Brookdale Hospital
Brooklyn, NY
08.2016 - 03.2022
- Check patients in for scheduled appointments and verify insurance coverage
- Engage with patients and make appointments in person and via phone
- Regulate insurance authorizations
- Coordinate referrals
- Demonstrate organizational, time management, and multitasking skills
- Assist with in-office training of new recruits
- Provided excellent customer service to resolve customer complaints in a timely manner.
Clerical Associate
Mount Sinai Hospital
Brooklyn, NY
06.2014 - 08.2016
- Greeted patients upon arrival for check-in and schedule appointments
- Processed copayments and referrals via EIDX software
- Updated and maintained patient records and demographics
Student Intern
Brioni
New York, NY
06.2009 - 08.2014
- Contributed to research, writing, editing, creation graphic elements and recruiting efforts for proposal development
- Rotated receptionist duty and provided administrative assistance to staff
- Performed a variety of office management responsibilities
Front Desk Receptionist
Supreme Building Messengers
Brooklyn, NY
05.2013 - 05.2014
- Greeted/check-in guests upon arrival
- Answered phones and operated switch boards
- Performed book keeping, filing, and other clerical tasks
Security Guard
Century 21 Department Store
Brooklyn, NY
05.2010 - 05.2012
- Performed rotating tasks on the store’s fixed posts (i.e
- Main entrance and camera rooms)
- Apprehended shoplifters and processed incidents
- Conducted fire safety and selling floor audits
Education
BA - Social work
Medgar Evers College
Brooklyn, NY05-2026
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- EPIC
- IDX Software
- Security certification
Additional
Microsoft Office (Word, Excel, PowerPoint), EPIC, IDX Software, Fire Safety Training
Timeline
Residential Counselor
Maya Angelou PCS
12.2022 - Current
Medical Biller
Spring Health
05.2021 - 12.2022
Patient Service Associate
Brookdale Hospital
08.2016 - 03.2022
Clerical Associate
Mount Sinai Hospital
06.2014 - 08.2016
Front Desk Receptionist
Supreme Building Messengers
05.2013 - 05.2014
Security Guard
Century 21 Department Store
05.2010 - 05.2012
Student Intern
Brioni
06.2009 - 08.2014
BA - Social work
Medgar Evers College
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