Gillbeth Torres
Miami Beach,FL
Summary
Organized and dependable Field Operations Support Assistant successful in managing a wide range of administrative duties with a positive attitude. Motivated team player with eight years of experience in the banking industry. Committed to finding answers and working with clients and interdepartmental personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Operations Support Assistant
Service Corporation International
06.2023 - Current
- Prepares marker monument placement paperwork.
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
- Oversees the processing of installation orders to grounds and maintenance departments.
- Assists Location Management, Sales and Family Service Counselors as needed.
- Acts as backup to Receptionist.
Fraud Analyst
We Florida Financial CU
10.2019 - 10.2022
- Reviewed and processed regular transactions to identify fraudulent transactions.
- Conducted debit card, ACH, check, OLB fraud claims and merchant disputes.
- Produced daily RDI, bill pay and OLB reports.
- Reviewed potential fraudulent accounts.
- Interacted with banks and customers to validate information and resolve customer issues.
- Assisted in conducting on-site internal audits.
Branch Service Representative III
We Florida Financial CU
09.2014 - 09.2019
- Responsible for delivering high level of member service to internal and external members.
- Processed cash/check transactions including deposits, withdrawals, loan payments, transfers, cashiers checks, and money orders.
- Cross-sell credit union products and services.
- Performed account & member maintenance as necessary.
- Initialized dispute resolutions.
- Successfully met and exceeded individual, team, and credit union goals, e.g., awarded top auto finance referrer.
Education
Associates - Technology of Communications
University of Puerto Rico
Humacao, PR2010
Skills
- Verbal and Written Communication
- Adaptability and Flexibility
- Administrative Support
- Fraud and Dispute Investigations
- Customer Service
- Fraud Prevention and Detection
- ATM Balancing
- Branch Operations
- Cash Handling
- Teller Transactions
- Product and Service Sales
- Outbound/Inbound Calls
- Account Information Review
Certification
Software:
ADP Portal, Corporate America, Fiserv, LexisNexis, Microsoft Office, PSCU, StarStation, Verafin, CenterPoint, BVS Learning Portal, CUES.
Programming Languages:
HMIS, Infoport, Same Day Check, Spendsmart, eVantage, Accurint, Branch Suite, Spectrum, Shared Branching, Customer, Service Tool, eDocs, Ez Admin Ensenta, MemberConnect, ORB Production Admin, ProDoc, Vsoft.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Appreciation of 5 Years of Service (2019)
We Florida Financial CU - Outstanding Member Service (2018)
We Florida Financial CU
Gold Award
Timeline
Field Operations Support Assistant
Service Corporation International
06.2023 - Current
Fraud Analyst
We Florida Financial CU
10.2019 - 10.2022
Branch Service Representative III
We Florida Financial CU
09.2014 - 09.2019
Associates - Technology of Communications
University of Puerto Rico
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