Gilles Louthe

• Conducted a comprehensive investigation of Customer accounts to identify internal Fraud linked to Staff members. Identified new Fraud pattern, Resulting in recovery of £500,000 in fraudulent loans and truncation.
• Prepared and Presented Reports on Fraud trends and analysis to senior Management in collaborated with the insurance company and law enforcement.
• Collaborated with the customer service team to identify and address customer complaints related to fraudulent accounts.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement

• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status to determine if its appropriate to lend.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Managed portfolio of over £10M in loans, maintaining a default rate of less than 2% through meticulous risk assessment and borrower evaluation along side a senior underwriter.
• Helped Implement two tier clearance system resulting in 20% increase in team productivity and 15% decrease in loan processing errors, this also lowered decline rate by 5%.

.

• Processed an Average of 30 Loans Per Month, with a 95% accuracy Rate, my addition to the team Resulted in a 10% increase in Loan Volume.
• Developed and maintained positive Relationships with the borrowers and other Parties, earning me consistent Five star Reviews on trustpilot.
• Managed a loan portfolio of £100,000 ensuring timely loan closings and maintaining a 98% customer satisfaction rate.