- Volunteering for community initiatives to give back to local communities and make a positive impact
- Train Travel
- Web Development and Design
- Supporting STEM education initiatives and mentorship programs
- Youth Development Programs
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
Gillette Dickens
Baltimore,MD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Membership Associate
YMCA Of Central Maryland
02.2022 - 01.2024
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined the onboarding process for new members, ensuring a smooth transition into the organization.
- Contributed ideas during strategic planning sessions focused on enhancing member benefits or expanding target audience reach.
- Maintained thorough knowledge of all competitor products and services.
- Provided exceptional customer service to both current and prospective members, consistently exceeding expectations in all interactions.
After School Aide
YMCA Of Central Maryland
03.2018 - 03.2019
- Implemented effective study strategies, enabling students to better prepare for exams and improve their overall performance in class.
- Maintained regular communication with teachers regarding student progress in specific subject areas or concerning personal challenges faced by individuals within the program.
- Increased student retention in the program by creating engaging activities tailored to individual interests and needs.
- Enhanced student participation by incorporating interactive games and group activities during after-school hours.
Front Desk Coordinator
Marlborough Apartments
04.2015 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
- Trained all staff on front desk procedures and policies.
Education
GED -
Lake Clifton Sr High
Baltimore, MDSkills
- Customer service background
- Selling skills
- Proficiency in [program name]
- Written and oral communication
- Verbal and written communication
- Sales strategy
- Issue resolution
- Relationships and rapport
- CRM software
- Teamwork
- Customer service
- Problem-solving
Interests
Timeline
Membership Associate
YMCA Of Central Maryland
02.2022 - 01.2024
After School Aide
YMCA Of Central Maryland
03.2018 - 03.2019
Front Desk Coordinator
Marlborough Apartments
04.2015 - 01.2017
GED -
Lake Clifton Sr High