Gillette Ophelia
3951 Co Rd 19, Archbold,OH
Overview
13
13
years of professional experience
Work History
Personal In-Home Caregiver
Marilyn Sholl
Archbold, OH
03.2021 - 05.2024
- Monitored client progress regularly, adjusting care plans as necessary for optimal results.
- Maintained client health with proper medication administration and timely medical appointments.
- Upheld strict confidentiality standards while handling sensitive information related to clients'' personal lives and medical conditions.
- Exemplified strong problem-solving skills in addressing various challenges encountered during in-home caregiving assignments.
Restaurant Waiter
Ricks Sports Bar /Cl Eddie Js Grille And Bar
Napoleon, OH
12.2010 - 11.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
Education
Diploma - Geeral
Cyprus High School
Magna, UT12.1991
Timeline
Personal In-Home Caregiver
Marilyn Sholl
03.2021 - 05.2024
Restaurant Waiter
Ricks Sports Bar /Cl Eddie Js Grille And Bar
12.2010 - 11.2020
Diploma - Geeral
Cyprus High School