Gillette Ophelia

Restaurant Waiter

Ricks Sports Bar /Cl Eddie Js Grille And Bar

12.2010 - 11.2020

Maintained clean and organized dining areas for optimal guest experience.
Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Assisted in training new waitstaff members, contributing to a cohesive team environment.
Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Used cash registers and credit card machines to cash out customers.
Informed customers about daily and seasonal specials.

Overview

Work History

Personal In-Home Caregiver

Restaurant Waiter

Education

Diploma - Geeral

Timeline

Personal In-Home Caregiver

Restaurant Waiter

Diploma - Geeral

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