Gillian Baez
Bridgeport,Connecticut
Summary
Proven Receptionist with a track record of enhancing customer satisfaction, notably achieving over 95% in 2023 and 2024 at CTS. A bilingual communicator, adept at scheduling and multitasking, I excel in fast-paced environments, ensuring efficiency and accuracy. My experience at Optimus Health Care honed my skills in managing high-volume calls and fostering positive patient interactions.
Overview
2
2
years of professional experience
Work History
Receptionist
CTS
Trumbull, Connecticut
11.2023 - Current
- Scheduled transportation for members.
- Handled incoming and outgoing telephone calls with an overall customer satisfaction of over 95% in 2023 and 2024.
- handled 100+ phone calls daily successfully over the last year.
- Demonstrated strong communication skills, resulting in fewer misdirected calls and more customer satisfaction.
- Confirm the members' insurance and check if it's active or not. If not, transfer them to customer service, where they can be properly helped.
Receptionist
Optimus Health Care
Bridgeport, Connecticut
11.2022 - 06.2023
- Greeted patients.
- Scheduled appointments over the phone and in person.
- took care of handling money and copays from patients.
- Checking patients out to make sure they filled out all necessary forms, and to see if they need to book a future appointment.
Education
High School Diploma -
Warren Harding High School
Bridgeport, CT01-2022
Skills
- Scheduling
- Excellent communication
- Quick learner
- Excellent multitasking
- Great customer service
- bilingual (Spanish)
Languages
Spanish
Professional
Timeline
Receptionist
CTS
11.2023 - Current
Receptionist
Optimus Health Care
11.2022 - 06.2023
High School Diploma -
Warren Harding High School
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