Gillian Caldwell

• Managed major projects for the Mortgage, Commercial and Consumer lending divisions.
• Implemented innovative solutions that included outside Fin-tech products, to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.

• Worked with the sales and implementations teams to develop the project framework, scope and timing charter
• Communicated project plans and progress to key stakeholders and project contributors.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.

• Managed the change implementation team for the centralized Retail Sales organization
• Launched the team and created the project management structure and process
• Led enterprise change management initiatives to drive organizational transformation
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Arizona Federal Credit Union:

• Managed a project to bring mortgage lending operations in-house to increase loan volume and revenue, increase efficiencies, and improve the client experience

Western Federal Credit Union:

• Developed and implemented strategic initiatives for mortgage lending process improvement, leading to more efficient operations and cost savings.

• Managed the West & Southeast Implementation Teams in the Commercial Banking Treasury On-Boarding organization, with staff of 25 VP & AVP level project managers in thirteen states
• Responsible for the implementation of cash management solutions for new and existing clients, both domestic and international
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives to support the organization's customer service goals.
• Cultivated strong relationships with key stakeholders and customers to promote collaboration and long-term success.

• Key member of the core team engaged to implement the HASP/HMP government program for loan modifications during the 2008 mortgage crisis
• Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
• Updated customers and senior leaders on progress and roadblocks.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.

• Managed a team of eight project managers in the Wholesale Lending Strategic Support division
• Designed and implemented process changes to support regulatory and credit updates impacting sales and operations
• Subject Matter Expert for Mortgage Operations, Credit Guidelines, Training, & Policy & Procedures
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.