Gillian Chace
New York,NY
Summary
Dynamic Head Hostess with expertise in guest relations, event coordination, and front-of-house operations. Proven track record of enhancing customer satisfaction and managing successful events, fostering long-term relationships with guests.
Overview
10
10
years of professional experience
Work History
Head Hostess
Rosewood Theatre
New York, New York
04.2022 - 11.2025
- Managed front-of-house operations to ensure smooth guest experiences.
- Coordinated seating arrangements for optimal guest flow and comfort.
- Trained and supervised junior hosts to maintain service standards.
- Organized special events, ensuring seamless execution and guest satisfaction.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Bartender
Fleming's Prime Steakhouse & Wine Bar
Providence, Rhode Island
01.2021 - 03.2022
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area at all times.
- Engaged customers with friendly conversation to enhance their dining experience.
- Resolved customer complaints in a professional manner.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Host
SVT Hospitality Group
New York, New York
01.2016 - 03.2020
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Performed walk-throughs during service to monitor guest satisfaction
- Resolved conflicts between customers when necessary.
- Took reservations over phone and in person.
Education
High School Diploma -
B.M.C Durfee High School
Fall River, MA06-2012
Skills
- Reservation management
- Guest relations
- Event coordination
- Front-of-house operations
- Customer relationship management
- Effective communication
- Positive attitude
- Patience and empathy
- Hospitality and accommodation
Timeline
Head Hostess
Rosewood Theatre
04.2022 - 11.2025
Bartender
Fleming's Prime Steakhouse & Wine Bar
01.2021 - 03.2022
Host
SVT Hospitality Group
01.2016 - 03.2020
High School Diploma -
B.M.C Durfee High School