Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gillian Flowers

Tupelo

Summary

Professional with experience supporting departmental operations. Demonstrates strong organizational, communication, and multitasking abilities. Adept at fostering team collaboration and adapting to shifting priorities. Skilled in administrative tasks, scheduling, and data management. Dependable and results-focused, ensuring smooth workflow and consistent outcomes.

Overview

18
18
years of professional experience

Work History

Freight Broker

SUNTECH
09.2024 - Current
  • Monitored and managed complex logistics data, ensuring accurate documentation, compliance with transportation regulations, and timely communication with carriers and clients—skills directly applicable to maintaining quality records and regulatory documentation.
  • Coordinated and tracked multiple shipments, providing detailed status updates and resolving issues promptly—demonstrating strong organizational and problem-solving abilities relevant to quality process tracking.
  • Maintained CRM systems and digital records, updating shipment details, communication logs, and performance metrics—experience aligned with maintaining confidential quality data and preparing internal reports.
  • Performed detailed market and operational analysis to assess freight rates and capacity—similar to analyzing trends or data in a quality control setting for process improvements.
  • Developed strong partnerships with clients and carriers through consistent follow-up and professional communication—demonstrating the interpersonal and communication skills required to respond to internal and external quality inquiries.
  • Prepared electronic and physical documentation including freight contracts, invoices, and service confirmations, ensuring compliance and traceability—experience relevant to quality auditing and administrative documentation.
  • Adapted quickly to disruptions, proactively identifying solutions and implementing corrective actions to maintain service continuity—directly supporting root cause analysis and issue resolution in quality-focused environments.

REALTOR/ Property Management

COLDWELL BANKER SOUTHERN REAL ESTATE
10.2020 - Current
  • Collected and reviewed detailed documentation for property transactions, ensuring accuracy, regulatory compliance, and secure recordkeeping—skills directly transferable to maintaining quality assurance records.
  • Coordinated with clients, inspectors, and other stakeholders to track progress on property milestones, similar to monitoring the status of quality tasks and ensuring timely completion.
  • Prepared, processed, and maintained confidential documents such as contracts, disclosures, and reports, demonstrating attention to detail and alignment with quality documentation standards.
  • Responded promptly to inquiries from clients and partners, using clear written and verbal communication—experience relevant to handling internal requests in a quality department setting.
  • Utilized CRM systems and databases to log client activity, schedule appointments, and generate performance reports—parallel to tracking quality metrics and organizing internal documentation.
  • Ensured all actions and documentation met legal and ethical standards, illustrating strong familiarity with compliance requirements important to quality operations.
  • Managed multiple priorities and deadlines in a fast-paced environment, showing effective time management and organizational skills applicable to supporting quality team operations.
  • Supported issue resolution during inspections or negotiations, similar to identifying and assisting in addressing process or compliance concerns in a quality context.

Mortgage Loan Counselor

Cadence Bank Formerly BancorpSouth
09.2014 - 08.2020
  • Adhering to all federal and state compliance guidelines relative to mortgage loans
  • Responsible for daily loans, property inspections,and proper solicitation
  • Professionally handling confidential information
  • Collected and analyzed data on individual clients using records and professional sources
  • Answering questions and providing correct dependable answers
  • Maintaining and documenting customer information

3rd Key Manager/ Sales Associate

Kay Jewelers
08.2007 - 02.2017
  • Managed store operations, ensuring smooth workflow and customer satisfaction
  • Researched and resolved billing and invoice problems
  • Demonstrated proficiency in product knowledge, leading to increased customer trust
  • Resolved complex customer issues, enhancing brand reputation
  • Contributed to the store's profitability by achieving and exceeding sales targets
  • Boosted store revenue by mastering product knowledge and sales strategies.
  • Ensured operational excellence, leading to higher customer satisfaction rates.

Education

Northeast Mississippi Community College
BOONEVILLE, MS
05.2017

Skills

  • Expense tracking
  • Client relations
  • Data entry expertise
  • Calendar management
  • File management
  • Document preparation
  • Problem solving
  • Time management
  • Contract Management
  • Customer Information Management
  • Sales Targets Achievement
  • Leadership
  • Communication Skills
  • Word Processing
  • Microsoft Excel
  • Microsoft Word
  • Google Doc
  • Quick Books

Timeline

Freight Broker

SUNTECH
09.2024 - Current

REALTOR/ Property Management

COLDWELL BANKER SOUTHERN REAL ESTATE
10.2020 - Current

Mortgage Loan Counselor

Cadence Bank Formerly BancorpSouth
09.2014 - 08.2020

3rd Key Manager/ Sales Associate

Kay Jewelers
08.2007 - 02.2017

Northeast Mississippi Community College

Similar Profiles

CREATE PROFILE
Gillian Flowers