Gillian Hankins
Summary
I am a well-rounded, ethical, enthusiastic, and process-oriented individual with great attention to detail. My professional experiences give me the skills to be efficient and valuable which drives positive and attainable results. I work well under pressure and am adaptable to any situation.
Overview
11
11
years of professional experience
Work History
Operations Manager
Mini Pharmacy
Los Angeles, CA
03.2019 - Current
- Training & Managing Customer Service team.
- Data Analytics - Delivery reports to heads and management teams to provide insight into the overall efficiency of the organization.
- Creating & Updating Procedures to ensure clear communication.
- Problem solving - Helping patients & staff with any issues by providing a solution.
- Analyzing - Observing, reviewing, and analyzing process to identify inefficiencies and areas where improvement could be made.
- Identifying - Identifying problems and resolving any problems in the production process.
- Guidance and assistance - Execute actionable strategies to hit goals and objectives.
- Provide teaching materials for the team (making slideshows and step by steps)
- Collaborate - Help manage operational task under the direction of the Operations Director
Compounding Pharmacy Tech (Part-time/weekend)
Blue Coast Compounding Pharmacy
Huntington Beach, CA
08.2018 - 03.2019
- Process and print new prescriptions using the Pioneer system.
- Process any refills and make follow up calls to achieve outstanding customer service
- Assisting the pharmacy by providing excellent customer service to walk in and phone patients
- Measuring and compounding precise dosage as per doctors’s orders
- Customized dosages into creams, gels, ointments, and capsules.
- Assisting the pharmacy by providing excellent customer service to walk in and phone patients
- Compound up to 5,000 capsules per day and pack up to 300 syringes per day.
- Maintained standards and cleanliness of the laboratory and equipment
Pharmacy Tech (Full time)
Koger Pharmacy
Santa Monica, CA
06.2018 - 03.2019
- Process and print new prescriptions system in a high volume, high demand workload environment.
- Processing up to 180+ prescriptions per day
- Process any refills and make follow up calls to achieve outstanding customer service (calls including follow up with refills request and PA follow ups)
- Billing any insurance claims for all medications and honoring any manufacturer/Goodrx coupons
- Filling and packing medications for local deliveries.
- Assisting the pharmacy by providing excellent customer service to walk in and phone patients.
- Restock inventory, file paperwork and cleaning the pharmacy.
Pharmacy Tech
Allure Pharmacy
Brentwood, CA
05.2015 - 08.2018
- Process and print new prescriptions using Etreby system in a high volume, high demand workload environment.
- Processing up to 40 prescriptions a day not including refills.
- Process any refills and make follow up calls to achieve outstanding customer service
- Billing any insurance claims for medications and honoring manufacturer coupons through Etreby
- Assisting the pharmacy by providing excellent customer service to walk in and phone patients
- Restock inventory, file paperwork, assist coworkers by working as a phone operator to connect them to patients
Pharmacy Tech
MDR Pharmacy
Encino, CA
01.2014 - 05.2015
- Process and print new prescriptions using Etreby system in a high volume, high demand workload environment.
- Processing up to 240 prescriptions a day not including refills.
- Process any refills and make follow up calls to achieve outstanding customer service
- Billing any insurance claims for medications and honoring manufacturer coupons through Etreby
- Charging patients using trustcommerce system
- Filling, packing, shipping medications and create labels using FedEx system
- Assisting the pharmacy by providing excellent customer service to walk in and phone patients
- Restock inventory, file paperwork, assist coworkers by working as a phone operator to connect them to patients
Education
Pharmacy Tech License - undefined
American Career College
Los Angeles, CAHigh School - undefined
Will Roger High School
Los Angeles, CASkills
- Data Analytics
- Excel/Power BI
- Process Improvement
- Project Management
- Compounding
- Prior Authorization
- Filling & Typing Prescriptions (high volume)
- Excellent Customer Service (high volume)
- Type 65 WPM
- Bilingual - Tagalog
Timeline
Operations Manager
Mini Pharmacy
03.2019 - Current
Compounding Pharmacy Tech (Part-time/weekend)
Blue Coast Compounding Pharmacy
08.2018 - 03.2019
Pharmacy Tech (Full time)
Koger Pharmacy
06.2018 - 03.2019
Pharmacy Tech
Allure Pharmacy
05.2015 - 08.2018
Pharmacy Tech
MDR Pharmacy
01.2014 - 05.2015
Pharmacy Tech License - undefined
American Career College
High School - undefined
Will Roger High School