Gillian Holder
8306 Bearling Way
Summary
Store Manager with nine years of progressive experience in retail management, adept at developing business strategies to enhance customer engagement and store profitability. Skilled in training and mentoring staff to meet sales targets, ensuring compliance with policies, and maintaining high store standards. Excels in innovative solutions to increase market share and proficient in personnel management to optimize staff performance and career development. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
NBA LIBS
05.2024 - 01.2025
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Mandee
04.2024 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
General Manager
It's Sugar
03.2018 - 04.2024
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Staff
Sonia and castle Catering Company
09.2017 - 02.2019
- Prepare shipping documents in a timely manner
- Ability to use simple measuring tools, such as clippers, measuring tape, scales etc
- Understand all the paperwork related to receiving including how to read and use Purchase order (Po) receivers, bills of lading and packing lists
Assistant Manager of Operations
Lot Less Closeout
09.2015 - 09.2017
- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays
- Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank
- Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager Direction
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Education
Associate of Science - Mathematics
The University of West Indies
Trinidad And Tobago 06-1996
Skills
- Strong organizational skills
- Good communication and interpersonal skills
- Powerful leading skills
- Business orientation
- Strategic planning
- Customer service and engagement
- Time management
- Inventory control
- Staff management
Timeline
Assistant Store Manager
NBA LIBS
05.2024 - 01.2025
Assistant Store Manager
Mandee
04.2024 - 10.2024
General Manager
It's Sugar
03.2018 - 04.2024
Staff
Sonia and castle Catering Company
09.2017 - 02.2019
Assistant Manager of Operations
Lot Less Closeout
09.2015 - 09.2017
Associate of Science - Mathematics
The University of West Indies
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