Gillian Hope
Montgomery Village,MD
Summary
Customer-oriented Store Manager offering over 40 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. I have trained several entry level staff members who are now .Managers at levels
Overview
24
24
years of professional experience
Work History
Store Manager
Vitamin Shoppe
Rockville, MD
07.2013 - 02.2024
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
- Coordinated with HR to recruit, train, and retain staff.
- Collaborated with sales team to drive revenue growth.
Store Manager
Blockbuster Video Store
Rockville , MD
04.2000 - 04.2012
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Bachelor of Science - Finance
University of Maryland - College Park
College Park, MD05-1986
Business Management
Prince George's Community College
Upper Marlboro, MD05-1984
Skills
- Payroll Management
- Promotional planning
- Shift Scheduling
- Loss Prevention
- Operations Management
- Employee Training
- Retail Inventory Management
Timeline
Store Manager
Vitamin Shoppe
07.2013 - 02.2024
Store Manager
Blockbuster Video Store
04.2000 - 04.2012
Bachelor of Science - Finance
University of Maryland - College Park
Business Management
Prince George's Community College
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