Gillian Kamagy
Rochester,NY
Summary
Experienced healthcare administration professional with a strong track record managing clinical and administrative operations and implementing successful strategies to achieve organizational goals. Demonstrated expertise in change management to ensure successful transitions and transformation adoption. Skilled in building relationships with leadership, staff, and key stakeholders, promoting collaboration, and engaging teams. Uses a collaborative work style as a leader and is committed to building a positive and engaged work culture.
Overview
11
11
years of professional experience
Work History
Assistant Director, Clinical Administration
University of Rochester – Eastman Dental
01.2023 - Current
- Oversees budgeting and financial operations, ensuring fiscal responsibility through meticulous revenue and expense management
- Leads recruiting, hiring, and mentorship of clinical administrative staff and volunteers, cultivating a collaborative and high-performance work environment
- Develop and implement operational policies and procedures to ensure compliance with healthcare regulations and accreditation standards
- Collaborate with physicians, department heads, and external partners to align clinical services with organizational goals and patient
- Spearheads initiatives to improve patient experience, increasing satisfaction rates through streamlined processes and improved communication strategies
Administrator I/Practice Manager
University of Rochester
07.2018 - 12.2022
- Supervised front-end and financial counselling teams, managing daily clinical operations to ensure seamless patient care and administrative efficiency
- Set staff productivity and customer service benchmarks, driving performance improvements and enhancing patient satisfaction
- Led budget management, financial analysis, program development, and coordinated facilities and information systems to support operational goals
OR Scheduling Coordinator
University of Rochester – Eastman Dental
08.2014 - 06.2018
- Coordinated and managed daily OR schedules across multiple surgical departments, ensuring precise and timely scheduling for 10+ surgeons while maintaining optimal operating room utilization and minimizing downtime
- Communicated with families to schedule dental surgeries, ensuring families were well informed and prepared for procedures
- Developed and explained personalized treatment plans to patients, breaking down procedural steps and discussing associated costs to promote transparency and ensure informed financial decisions
- Verified insurance eligibility and proactively secured pretreatment authorizations and surgical clearances, reducing delays and ensuring compliance with insurance requirements before scheduled procedures
- Collaborated closely with clinical and administrative staff to optimize OR utilization and reduce scheduling conflicts
Education
Master of Science - Strategic Leadership
Robert Wesleyan University
Rochester, NYBachelor of Science - Organizational Management
Robert Wesleyan University
Rochester, NYSkills
- Strategic Communications
- Project Planning & Management
- Excellent Communication Skills
- Change Management Framework
- Relationship Builder & Influencer
- Creative & Innovative Thinker
- Strong Organization Skills
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Proficient in MS Office Products
- Human resources
- Operations management
Affiliations
American Association of Dental Office Managers (AADOM)
Timeline
Assistant Director, Clinical Administration
University of Rochester – Eastman Dental
01.2023 - Current
Administrator I/Practice Manager
University of Rochester
07.2018 - 12.2022
OR Scheduling Coordinator
University of Rochester – Eastman Dental
08.2014 - 06.2018
Bachelor of Science - Organizational Management
Robert Wesleyan University
Master of Science - Strategic Leadership
Robert Wesleyan University
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