Gillian Koneval
Lynchburg,VA
Summary
Hardworking Restaurant Manager with [4] years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Alert Military Police Officer committed to ensuring optimal safety with quick responses and implementation of preventive measures. Gifted with outstanding observational and communication traits. Adept at monitoring surveillance equipment, inspecting vehicles and conducting interviews. Safely handles weapons and coordinates with local, state and federal law enforcement agencies.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Skyline- Perry Restaurant Group
Lynchburg, Virginia
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Security Forces Member
United States Air Force Reserve
Goldsboro, NC
03.2019 - Current
- Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Maintained logs of activities related to security operations and reported findings to appropriate authorities.
- Provided training on security procedures to new personnel.
- Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
- Advised management on best practices related to physical security measures.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
Bartender
Abouzy
Houston, TX
02.2023 - 06.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of current drink recipes and ingredients.
Bartender Shift Manager
Cattle Drive Cafe And Bull Bar
Coleman, TX
03.2020 - 01.2023
- Developed and implemented staff training program to ensure quality customer service.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
Education
BBA - Business Management And Marketing
Hardin-Simmons University
Abilene, TX06.2024
Skills
- Operations Management
- Staff Management
- Schedule Coordination
- Menu Development
- Customer Engagement
- Restaurant Operations Management
- Shift Management
- Staff Scheduling
- Full Service Restaurant Background
- Safe Weapons Usage
- Weapons Training
- Emergency Call Response
Chris Stump
- Manager from previous employer
- (713)478-2168
Bryan Richter
- Military supervisor
- (512)629-8523
Noel Pinson
Co-Worker at my current employer. Please request before contacting.
Timeline
Restaurant Manager
Skyline- Perry Restaurant Group
06.2023 - Current
Bartender
Abouzy
02.2023 - 06.2023
Bartender Shift Manager
Cattle Drive Cafe And Bull Bar
03.2020 - 01.2023
Security Forces Member
United States Air Force Reserve
03.2019 - Current
BBA - Business Management And Marketing
Hardin-Simmons University
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