Gillian Mauro
Ft. Pierce
Summary
Dynamic Office Manager with a proven track record at enhancing team productivity and customer satisfaction through exceptional organizational skills and customer service. Spearheaded policy development and community outreach, significantly improving operational efficiency. Expert in office administration and staff management, adept at fostering a collaborative and efficient workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Choice Pest Management
07.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Signed up new customers for service, very effective in sales
Medical Office Manager
Kalish Footcare
05.2021 - 07.2022
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Oversaw accounting, budgeting, and financial reporting.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Optimized inventory management to ensure essential medical supplies were always available.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 6 employees.
Medical Receptionist
Primary Care of the Treasure Coast
01.2020 - 04.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Curriculum Coordinator
School District of Indian River County
01.2018 - 01.2019
- Collaborated with administrators to determine course objectives.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Coordinated Before and After school program for K-5 students.
- Coordinated off-site field trips.
- Executed disciplinary actions and collaborated with parents plan of action for behavior.
Education
Associate of Arts - Education
Indian River State College
Ft. Pierce, FL12-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Payroll processing
- Bookkeeping
- Credit and collections
- Staff management
- Staff hiring
- Training and coaching
Certification
- Licensed Phlebotomist - Florida Department of Health Services.
Timeline
Office Manager
Choice Pest Management
07.2022 - Current
Medical Office Manager
Kalish Footcare
05.2021 - 07.2022
Medical Receptionist
Primary Care of the Treasure Coast
01.2020 - 04.2021
Curriculum Coordinator
School District of Indian River County
01.2018 - 01.2019
Associate of Arts - Education
Indian River State College
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