Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gillian Morales

Bremerton,WA

Summary

Future interpreter with emphasis on English, Spanish, and Portuguese languages. Focused on performing tasks of customer service, reception of calls or callbacks, appointment schedules, helpdesk, news reports, product sales, or customer orientation. Besides, persuasive capacity, customer orientation, commitment, and instruction follow-up.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service and Technical Support

Teleperformance
07.2020 - 08.2021
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Bilingual Email Specialist and Technical Support

Sutherland Colombia Global
06.2019 - 03.2020
  • Provided ongoing support for clients'' technical inquiries related to email delivery, template rendering issues, or analytics discrepancies.
  • Strategized and implemented email personalization and dynamic content.
  • Generated reports to support development and implementation of marketing plans.

Bilingual Customer Service Representative

SITEL Worldwide
05.2018 - 10.2018
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided language translation services for customer service inquiries.

Education

Associate of Arts - Foreign Languages Education

Seattle Central Community College
Seattle, WA
03.2025

English Language Training - Languages

American School Way
Soacha, Colombia
07.2019

High School Diploma -

George Washington School
Bogota, Colombia
12.2014

Skills

  • Competitive Market Analysis
  • Retail store support
  • Specifications Documentation
  • Information Processing
  • Computer Skills
  • Cross-cultural awareness

Certification

  • Certified Medical Interpreter, AALB - May 2023

Languages

English
Professional Working

Timeline

Bilingual Customer Service and Technical Support

Teleperformance
07.2020 - 08.2021

Bilingual Email Specialist and Technical Support

Sutherland Colombia Global
06.2019 - 03.2020

Bilingual Customer Service Representative

SITEL Worldwide
05.2018 - 10.2018

Associate of Arts - Foreign Languages Education

Seattle Central Community College

English Language Training - Languages

American School Way

High School Diploma -

George Washington School

Similar Profiles

CREATE PROFILE
Gillian Morales