Gillian Murray
3274 Springbrook Drive, Hamilton,OH
Summary
Motivated fourth-year psychology student with a grounding in research, counseling, and mental health support. Relevant coursework includes Abnormal Behavior, Behavioral Modification, and Counseling and Psychotherapy. Offering compassionate and resilient approach, well-suited for providing support in crisis situations and willing to learn and develop in this environment. Delivers ability to quickly grasp crisis intervention strategies and proficient in communication and de-escalation techniques. Ready to use and develop strong interpersonal and problem-solving skills in a mental health-based role.
Overview
3
3
years of professional experience
Work History
Crisis Consultant
Community Health Alliance
Hamilton, OH
05.2025 - Current
- Provided crisis intervention and emotional support to individuals in distress.
- Assessed caller needs and developed appropriate action plans for immediate support.
- Maintained accurate documentation of interactions to ensure compliance with organizational standards.
- Handled high call volumes calmly and efficiently, balancing empathy with time management skills.
- Provided appropriate referrals to community-based resources for callers seeking additional support or services.
- Improved caller experience by providing empathetic listening and support during crisis situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients experiencing mental health crises or suicidal ideation.
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
Barista
AVI Food Service
Delaware, OH
09.2022 - Current
- Prepare food and drinks while maintaining accuracy in product
- Provide strong customer service interactions
- Operate cash register and handling money during sales
- Prepare and serve hot or cold beverages.
Barista
Starbucks
Liberty Township, OH
05.2023 - 01.2025
- Operated cash register and handled money during sales
- Prepared food and drinks while maintaining accuracy in product
- Multitasked multiple orders while maintaining accuracy in product quality
- Provided strong customer service through interpersonal communication and building connections
- Certified through Starbucks Barista Certification Program
Tour Guide
Ohio Wesleyan University
Delaware, OH
01.2024 - 05.2024
- Provided informative and entertaining experiences for groups of multiple sizes
- Exhibited strong interpersonal skills when working with families
- Answered questions from visitors and provided information as needed
Education
Some College (No Degree) - Psychology, History
Ohio Wesleyan University
Delaware, OH05-2026
Skills
- Art and design
- Creative and nonfiction writing
- Customer service
- Performing arts skills
- Conflict resolution
- Crisis intervention
- Documentation compliance
- Intervention strategies
- High-volume call handling
- Community resource referrals
- Empathetic listening
- Action planning
Affiliations
- Seventeen years of dance experience in various styles and disciplines
- Artist with a focus in pencil and charcoal drawing, portraits and figure drawing
- Participant in theater, including acting, dancing, and vocals
References
References available upon request.
Timeline
Crisis Consultant
Community Health Alliance
05.2025 - Current
Tour Guide
Ohio Wesleyan University
01.2024 - 05.2024
Barista
Starbucks
05.2023 - 01.2025
Barista
AVI Food Service
09.2022 - Current
Some College (No Degree) - Psychology, History
Ohio Wesleyan University