Gillian Phelps
Centerville,UT
Summary
Results-driven professional with a strong background at Activated Insights, recognized for exceptional organizational skills and meticulous attention to detail. Proven expertise in Microsoft Office and robust problem-solving abilities has optimized processes, enhancing operational efficiency, internal communications, and customer satisfaction. Highly productive in administrative support roles, adept in data entry, calendar management, and document preparation to ensure seamless operations. Strong communicator with a focus on time management and team collaboration, dedicated to driving successful project outcomes.
Overview
6
6
years of professional experience
Work History
Satisfaction Research Associate
Activated Insights
02.2022 - Current
- Collaborated on data organization projects led by the VP of Customer Success.
- Evaluated home health care satisfaction by surveying both providers and recipients.
- Strengthened team proficiency by conducting structured training on effective call resolution.
- Managed a variety of phone communications with clients.
- Facilitated client onboarding through payment processing and platform education.
Janitor
AAA Custodial
01.2024 - 10.2024
- Enhanced business environments by consistently applying rigorous cleaning techniques.
- Held accountability in managing keys and securing buildings at night.
Mosquito Control Technician
Davis County
04.2023 - 08.2023
- Performed chemical treatments, including larvicide applications, to reduce mosquito larvae populations.
- Responded to customer inquiries about mosquitoes, and performed appropriate control measures.
- Engaged in continuous training and certifications to keep up-to-date with emerging pest control methods and safety measures.
Electronics Tester and Resale Manager
Electronics
01.2019 - 07.2020
- Organized bulk orders of mobile devices, including phones and tablets.
- Managed online device listings and order fulfillment.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Monitored and updated records for all project-related tasks.
Education
BYU-Idaho
Rexburg, IDHigh School Diploma -
Skyridge High School
Lehi, UTSkills
- Meticulous Attention to Detail
- Effective organization and time management
- Operational Streamlining
- Advanced Problem-Solving Skills
- Proficient Phone Communication
- Colleague training and coaching
- New client onboarding and progress reporting
- Proficient in Microsoft Office, Salesforce, Vantage Surveys, ChargeBee, and ZohoCRM
References
Available upon request
Timeline
Janitor
AAA Custodial
01.2024 - 10.2024
Mosquito Control Technician
Davis County
04.2023 - 08.2023
Satisfaction Research Associate
Activated Insights
02.2022 - Current
Electronics Tester and Resale Manager
Electronics
01.2019 - 07.2020
BYU-Idaho
High School Diploma -
Skyridge High School
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