Hi, I’m
Gillian Pool
Customer Service/Accounting
Los Angeles,CA
Summary
Agile and adaptable worker and leader with stellar work history, motivational approach and upbeat nature. Skilled at problem-solving and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
years of professional experience
2
years of post-secondary education
Work History
Athens ISDAthens, TX
Substitute Teacher
09.2020 - 08.2023
Job overview
- Developed close working relationships with all staff and helped wherever a need was identified.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
PoolcreteAthens, TX
Construction
05.2023 - 09.2023
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Kept moral up during the hottest/coldest of days or most stressful situations.
Christmas Park: Land Of LightsAthens, TX
Cashier Manager (Seasonal)
11.2015 - 12.2022
Job overview
- Simultaneously took/fulfilled orders from within the concession stand and was in charge of the head-company's phone. A normal night is 300 orders in a span of four hours. A normal night for phone calls is 30+.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Pools By PoolAthens, United States
Desk Manager
06.2016 - 05.2017
Job overview
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
WGUOnline
Bachelor of Science from Business W/ A Minor in Accounting
09.2023 - Current
Trinity Valley Community CollegeAthens, TX
Associate of Science from Business
07.2015 - 05.2017
Skills
Team-oriented and dependable
Timeline
WGU
Bachelor of Science from Business W/ A Minor in Accounting
09.2023 - Current
Construction
Poolcrete
05.2023 - 09.2023
Substitute Teacher
Athens ISD
09.2020 - 08.2023
Desk Manager
Pools By Pool
06.2016 - 05.2017
Cashier Manager (Seasonal)
Christmas Park: Land Of Lights
11.2015 - 12.2022
Trinity Valley Community College
Associate of Science from Business
07.2015 - 05.2017
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