Gillian Shelton
Madison,SD
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Calamity Janes. Excelled in multitasking and organization, significantly enhancing customer satisfaction and operational efficiency. Demonstrated expertise in safe food handling practices and a proven track record in team leadership, fostering a positive and productive work environment. Skilled in both new hire training and quality control, consistently exceeding employer expectations.
Overview
3
3
years of professional experience
Work History
Barista/Assistant Manager
Calamity Janes
10.2024 - 12.2024
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Waitress/Lead Support
Bugling Bull
06.2022 - 12.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Custer High School
Custer, SDComputer Video Game Design - Computer Science
Dakota State University
Madison, SDSkills
- Time management
- Safe food handling
- Basic math
- New hire training
- Ordering procedures
- Decision-making
- POS systems
- Active listener
- Team leadership
- Team player
- Table bussing
- Multitasking and organization
- Safe food handling practices
- Excellent memory
- Product upselling
- Quality control
- Attention to detail
- Cooking
- Hospitality service expertise
Timeline
Barista/Assistant Manager
Calamity Janes
10.2024 - 12.2024
Waitress/Lead Support
Bugling Bull
06.2022 - 12.2024
High School Diploma -
Custer High School
Computer Video Game Design - Computer Science
Dakota State University
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