Gillian Topete
Delray Beach,FL
Summary
Proven Front Desk Coordinator with a track record of enhancing client satisfaction and boosting operations at The Greenroom Salon. Skilled in problem-solving and end-of-day reporting, I excel in high-pressure environments, significantly improving social media engagement. Fluent in two languages, I adeptly balance clerical duties and customer service, driving efficiency and positive outcomes.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
The Greenroom Salon
07.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Enhanced social media presence through consistent posting and engagement with followers.
Law Office Receptionist
Bernstein Polsky
02.2022 - 08.2022
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
- Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
- Facilitated effective communication between clients and legal professionals through accurate message taking and prompt relay of vital information.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
Front Desk Coordinator
The Greenroom Salon
06.2021 - 02.2022
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Salon Receptionist
Alessandra Salon & Spa
10.2019 - 06.2021
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Restaurant Hostess
Rocco's Tacos
09.2018 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Palm Beach State College
Boca Raton, FLSkills
- End-of-day reporting
- Problem-solving skills
- Phone call direction
- Clerical duties
- Marketing
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
The Greenroom Salon
07.2023 - Current
Law Office Receptionist
Bernstein Polsky
02.2022 - 08.2022
Front Desk Coordinator
The Greenroom Salon
06.2021 - 02.2022
Salon Receptionist
Alessandra Salon & Spa
10.2019 - 06.2021
Restaurant Hostess
Rocco's Tacos
09.2018 - 08.2019
Palm Beach State College
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