Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gillian Walker

East Rochester,NY

Summary

Strong collaborator and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success

Overview

7
7
years of professional experience

Work History

Membership Coordinator

Memorial Art Gallery
05.2021 - 06.2025
  • Maintained accurate records of memberships between Blackbaud Altru and OASIS, ensuring timely renewal reminders were sent to prevent lapses.
  • Maintained two membership databases, ensuring that all contact and personal information was current and accurate.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Documented procedures and developed training manuals for onboarding new staff.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of memberships and service changes.
  • Maintained clean and orderly work and storage spaces
  • Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
  • Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
  • Liaised with IT, marketing, and education teams to develop solutions and accomplish shared objectives.
  • Prepared comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
  • Streamlined the membership processing procedures, reducing workload, wait times and improving overall member and colleague satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided administrative, coordination and day-of support for advancement events, including 3 annual member events, fundraising Gala and Clothesline Festival.
  • Regularly interacted and built relationships with BOM members regarding memberships, payments, ticketing and during social events.
  • Worked closely with BOT office to renew complimentary memberships while following all documented policies and procedures.
  • Achieved high marks on annual performance reviews, including most recent score of 3.7/4.

Guest Services Associate

Memorial Art Gallery
05.2018 - 05.2021
  • Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Engaged visitors entering facility and offered to assistance with wayfinding.
  • Processed payments using Blackbaud Altru in a friendly and timely manner.
  • Used established language and techniques to upsell memberships to museum visitors.
  • Resolved visitor complaints with professionalism, resulting in improved customer relations and repeat business.
  • Utilized problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the museum's reputation.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Manged cash register opening and closing, counting initial cash and preparing nightly deposits.
  • Trained new Guest Services Associates on museum policies and best practices, fostering a strong team environment focused on delivering exceptional service.
  • Maintained data integrity by handling member information according to procedure.
  • Gave information about area restaurants and provided directions.

Education

Bachelor's of Fine Arts - Photography

Savannah College of Art And Design
Savannah, GA
06-2012

Skills

  • Verbal and written communication
  • Relationships and rapport
  • Database management
  • Customer service

Timeline

Membership Coordinator

Memorial Art Gallery
05.2021 - 06.2025

Guest Services Associate

Memorial Art Gallery
05.2018 - 05.2021

Bachelor's of Fine Arts - Photography

Savannah College of Art And Design

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