Gillian Whitten
Stone Mountain,GA
Summary
Ambitious Leasing Consultant accomplished in surpassing targets. Expert in building connections with customers for maximum acquisition and retention. Delivers above-average revenue consistently.
Overview
18
18
years of professional experience
Work History
Sales and Leasing Consultant
First Communities Property Management
Atlanta, GA
01.2022 - Current
- Facilitate tours for prospect clients
- Prepare renewal/new tenant lease documents
- Collaborate with management team and maintenance to prepare units for new resident
- Online marketing
- Partner with local businesses to promote community growth
- Investments in long-term client relationships
- Managed over 50 new prospect calls per day increasing Tenant Occupancy by 10%
- Upsell remodeled units; promoting more value to brand
- Increase in lease retention
Director of Operations
The Ellis Hotel
Atlanta, GA
07.2020 - Current
- Monitor emails daily for incoming reservations
- Prepare weekly schedules 1 month in advance
- Assist with preparing Bistro new menu items
- Process all deposit payments
- Create new employee boards
- Created incentive for Marriott Bonvoy memberships
- Organize networking functions for guests and leadership staff
- Maintain open communication relationships with local businesses
- Cross-trained staff to maximize productivity
Guest Service Manager
Aloft Alpharetta
Alpharetta, GA
11.2018 - 07.2020
- Presentation design posting GSS boards, Employee of Month bulletins
- Assessed personnel performance and implemented shift obligations
- Handling incentives and team-building events to boost morale
- Established efficient workflow procedures,
- Created relationship building in all departments to work most cohesively
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status
- Approval of schedules for each department
- Work directly with sales department developing 25% sales increase before and after Covid-19
- Responsible for ordering all supplies ( kitchen, front desk, housekeeping and market)
- Head of creating a new breakfast options post COVID 19
- Organize Guest Happy Hour functions
Front Desk Agent and Night Auditor
Sonesta Hotel and Suites
Duluth, GA
06.2012 - 02.2018
- Reconcile all daily financials
- Check in/out guests
- Make sure all charges post
- Handle multi-line phone calls
- Ensure safety and security of all guests
- Handle credit card payments
- Assist in training new employees
- Established most organized accounting systems
Operations Manager
Courtyard by Marriott
Williamsburg, VA
03.2004 - 05.2012
- Organized all team building events
- Maintained competitive sell out record for 2 years
- Coach team to provide 100% guest satisfaction
- Training all new members Fosse PMS
- Provided assistance to AGM with accounts receivable and payable
- Screen all new applicants
- 2006 Hospitality Award winner
Education
Associate of Arts - Criminal Justice
University of Phoenix
07.2014
Skills
- Guest Services
- Employee Orientation
- Management
- Recruiting
- Leadership
- Administrative Experience
- Interviewing
- Microsoft Word
- Customer Service
- Microsoft Powerpoint
- Conflict Management
- Office Management
- Supervising Experience
- Front Desk
- Hospitality Experience
- Yardi
- Hotel management
- Payroll
- Time management
- Budgeting
- Hotel experience
- Host/hostess experience
- Hospitality
- Computer operation
- VA Best Hospitality Award 2006
- Certifications and Licenses
- Food Handler Certification
- Assessments
- Supervisory Skills: Motivating & Assessing Employees — Familiar
- April 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Familiar
- Sales: Influence & Negotiation — Familiar
- Persuading reluctant customers to buy products or services, and influencing and negotiating with
- Customers to meet sales goals
- General Manager (Hospitality) — Proficient
- Customer Focus & Orientation — Expert
- Responding to customer situations with sensitivity
- Recruiting — Completed
- Managing candidate sourcing/selection process
- Full results: Completed
- Retail Skills: Shelf Stocking — Proficient
- July 2018
- Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to
- Maintain supply
- Reliability — Highly Proficient
- Full results: Highly Proficient
- Front Desk Manager (Hotel) — Familiar
- Sales Skills — Proficient
- Influencing/ negotiating with clients
- General Manager (Hospitality) — Highly Proficient
- Work Style: Reliability — Highly Proficient
- Emotional Competence — Highly Proficient
- Verbal Communication — Proficient
- Tenant and Owner Liaising
- Strategic Negotiations
- Grounds and Facility Inspection
- Vacancy Marketing
- Sale and Rental Recordkeeping
- Deposits Management
- Yardi Software
- Pricing Structures
- Tenant Eligibility Determination
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales and Leasing Consultant
First Communities Property Management
01.2022 - Current
Director of Operations
The Ellis Hotel
07.2020 - Current
Guest Service Manager
Aloft Alpharetta
11.2018 - 07.2020
Front Desk Agent and Night Auditor
Sonesta Hotel and Suites
06.2012 - 02.2018
Operations Manager
Courtyard by Marriott
03.2004 - 05.2012
Associate of Arts - Criminal Justice
University of Phoenix
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