Gillian Wiggins
Athens,Georgia
Summary
Seasoned Security Guard with a proven track record in maintaining safety and enhancing operational efficiency at Georgia Theater. Demonstrates expert vigilance awareness and exceptional organizational skills, significantly improving workplace safety and sanitation practices. Equipped to support the safety and security of people and property, with experience in assessing and resolving complex security and safety issues. Maintains a professional demeanor in high-pressure situations and has the demonstrated ability to remain alert and take appropriate action in emergency situations. Resourceful candidate experienced in warehouse operations, customer service, problem-solving, and time management. Detail-oriented individual with a strong background in handling customer inquiries, managing inventory, and performing general repairs. Proven track record of working effectively with minimal supervision. Excellent interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Retail Manager
University Of Georgia
08.2024 - Current
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Supported senior management in implementing and upholding store policies and procedures.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Established clear goals for each team member, motivating them towards achieving success both individually and as a whole unit.
- Recruited hired, and trained new employees ensuring they were well-equipped to provide exceptional customer service from day one.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
Security Guard
Georgia Theater
02.2023 - Current
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
- Performed regular patrols of assigned areas to ensure safety and security protocols were followed.
- Assisted with crowd control at special events and large gatherings.
- Identified potential safety hazards and took corrective action to mitigate risks.
Security Guard
40 Watt Club
11.2022 - Current
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
- Performed regular patrols of assigned areas to ensure safety and security protocols were followed.
- Assisted with crowd control at special events and large gatherings.
Back of House Team Member
Chick-Fil-A
06.2022 - 11.2023
- Performed daily cleaning duties such as washing dishes and sanitizing surfaces.
- Maintained kitchen sanitation standards, adhering to health and safety regulations.
- Kept up with customer orders in a timely manner.
- Utilized time management strategies to ensure tasks were completed on schedule.
- Performed opening and closing duties to facilitate kitchen operations.
- Leveraged organizational skills for effective stocking and restocking operations.
- Operated all kitchen equipment safely and efficiently.
- Adhered to company policies and procedures in the performance of job duties.
- Labeled and dated food products in storage and refrigeration and removed out-of-date items.
- Ensured accurate preparation of menu items within established timeframes.
Front Desk Receptionist
Ben Epps Airport
02.2022 - 05.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
Cook
Barberitos
08.2019 - 12.2021
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Washed and sanitized hands throughout shift, promoting food safety and health requirements.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Adhered to safety protocols at all times while preparing meals for customers.
Cashier
Barberitos
08.2019 - 12.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
Education
Associate in Arts (A.A.) - Interior Design Candidate
Athens Technical College
Athens05.2026
High School - undefined
Oconee County High School
Watkinsville05.2020
Skills
- Self Defense
- Loss Prevention
- Parking Enforcement
- Traffic Control
- Critical Thinking
- Vigilance Awareness
- Detail Orientation
- Conflict Resolution
- Customer Service
- Workplace Safety
- ID Verification
- Organizational Skills
- First Aid Administration
- Event catering
- Food waste reduction
- Sanitation practices
- Food pairing
- Good Telephone Etiquette
- Multitasking
- Team building
- Cultural Awareness
Accomplishments
Raised top of my class with my art career in high school and during college. Entered workforce and dedicated myself to learning each of my jobs thouroghly. Rose up in management very fast due to my deidication to the job. Was voted on as vice president for the board of directors for a local nonprofit and have experience managing a team of employees and volunteers.
Timeline
Assistant Retail Manager
University Of Georgia
08.2024 - Current
Security Guard
Georgia Theater
02.2023 - Current
Security Guard
40 Watt Club
11.2022 - Current
Back of House Team Member
Chick-Fil-A
06.2022 - 11.2023
Front Desk Receptionist
Ben Epps Airport
02.2022 - 05.2022
Cook
Barberitos
08.2019 - 12.2021
Cashier
Barberitos
08.2019 - 12.2021
Associate in Arts (A.A.) - Interior Design Candidate
Athens Technical College
High School - undefined
Oconee County High School
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