Gillian Baez Martinez
Boston,MA
Summary
Highly-qualified costumer service representative successful at taking on challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity.
Overview
7
7
years of professional experience
Work History
Brand Operations Supervisor - Sales Associate
Victoria's Secret & CO
05.2017 - 10.2023
- Execute projects such as mark-downs, physical inventory and other non-selling related task.
- Supported floor operations by smoothly implementing new floor sets, restocking merchandise, and processing customer orders.
- Assisted with maintaining professional store environments by handling opening and closing work.
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Experience taking business reports and insights and making immediate and deliberate action to achieve results.
- Completed bi-weekly payroll for 20+ employees.
Practice Assistant II
Brigham And Women's Hospital
01.2022 - 08.2022
- Scheduled, rescheduled, and canceled appointments making every effort to accommodate patient and provider needs.
- Answered, screened, and directed phone calls.
- Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
Sales Associate
Canada Goose
10.2019 - 03.2020
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Managed efficient cash register operations.
Information Desk Attendant
Student Involvement and Leadership
10.2016 - 05.2017
- Provided students with direction around campus and events.
- Reviewed and provided approval of posting posters and flyers.
- Signed in and out room keys from buildings.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Education
BBA - International Relations
University of Massachusetts of Boston
12.2022
Skills
- Supervision and training
- Performance improvements
- Inventory coordination
- Project management
- Experience with Epic
Languages
Spanish
Native or Bilingual
Timeline
Practice Assistant II
Brigham And Women's Hospital
01.2022 - 08.2022
Sales Associate
Canada Goose
10.2019 - 03.2020
Brand Operations Supervisor - Sales Associate
Victoria's Secret & CO
05.2017 - 10.2023
Information Desk Attendant
Student Involvement and Leadership
10.2016 - 05.2017
BBA - International Relations
University of Massachusetts of Boston
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