GILLIAN STEPHANIE SAMUEL
Brooklyn,NY
Summary
Dynamic leader with proven track record at the Trinidad and Tobago Electricity Commission. Adept in strategic planning and innovation. Successfully spearheaded events for over 300 employees, showcasing exceptional event planning and leadership skills. Ability to foster strong employee relations and execute effective budget management, resulting in enhanced organizational culture and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT (AG)
Trinidad and Tobago Electricity Commission
12.2018 - 06.2021
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
CLERK TYPIST
Trinidad and Tobago Electricity Commission
06.2007 - 12.2018
- Assisted in onboarding new employees 30 per group, providing training materials and coordinating orientation schedules to ensure a smooth integration into the Commission.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
CLERK/STENOGRAPHER I
Ministry of Agriculture, Land and Marine Resources
06.2003 - 06.2007
- Expedited report generation by converting shorthand notes into clear, readable text within tight deadlines.
- Assisted in mediating and resolving queries and requests for employees and therefore having constant interaction with them.
- Promoted client satisfaction by providing professional customer service at all times during interactions with clients and colleagues.
- Represented the Division at the monthly social and cultural meeting of the Ministry of Agriculture, Land and Marine Resources
- Organized company-wide events to foster team building and strengthen workplace culture.
ON THE JOB TRAINEE/INDUSTRIAL RELATIONS CLERK
Petrotrin, Trinmar Operations
09.2002 - 02.2003
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Filled out timesheets for 100 employees and paperwork according to identified requirements.
Education
Event Management
The George Washington University
01.2018
Associate Degree - International Management
University of The West Indies
Trinidad 01.2013
Vocational - Executive Secretary Technician
San Fernando Technical Institute
01.2001
Southern Academy of S.D.A.
01.1997
Skills
- Leadership Team Building
- Strategic Planning
- Employee Relations
- Budget Management
- Strategic Visioning
- Vendor Sourcing and Negotiations
- Event Planning
- Innovation and Creativity
Certification
- Youth Employment & Partnership Programme, Cycle VI
- Food Preservation, 01/01/93, 12/31/94, The National Gas Company & The Trinidad & Tobago Coast Guard
- Coastal Villages Marine Environment Awareness Programme, 06/01/94, 07/31/94, Ministry of Community Development and Gender Affairs
- Geriatric Adolescent Partnership Programme, 04/01/02, 07/31/02
Extracurricular Activities
PRESIDENT OF THE SPORTS, SOCIAL AND CULTURAL CLUB
(2017 - 2021)
- Event Planning - Organized team-building activities for over 300 employees, promoting a positive company culture and boosting employee morale.
- Budget Management - Creating and managing budgets for activities to ensure they were cost effective while still enjoyable.
- Communication - Promoting upcoming events through internal communication to ensure high participation.
- Feedback Collection - Gathering feedback post-events to assess success and improve future activities.
Timeline
ADMINISTRATIVE ASSISTANT (AG)
Trinidad and Tobago Electricity Commission
12.2018 - 06.2021
CLERK TYPIST
Trinidad and Tobago Electricity Commission
06.2007 - 12.2018
CLERK/STENOGRAPHER I
Ministry of Agriculture, Land and Marine Resources
06.2003 - 06.2007
ON THE JOB TRAINEE/INDUSTRIAL RELATIONS CLERK
Petrotrin, Trinmar Operations
09.2002 - 02.2003
Southern Academy of S.D.A.
- Youth Employment & Partnership Programme, Cycle VI
- Food Preservation, 01/01/93, 12/31/94, The National Gas Company & The Trinidad & Tobago Coast Guard
- Coastal Villages Marine Environment Awareness Programme, 06/01/94, 07/31/94, Ministry of Community Development and Gender Affairs
- Geriatric Adolescent Partnership Programme, 04/01/02, 07/31/02
Event Management
The George Washington University
Associate Degree - International Management
University of The West Indies
Vocational - Executive Secretary Technician
San Fernando Technical Institute
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