Gillis Bratsch
Lubbock,TX
Summary
Dedicated and results-driven professional with extensive experience in team leadership, HR administration, and compliance management. Skilled in fostering people-first communication and providing effective support during employee onboarding, coaching, and separation processes. Proven track record in managing complex projects, ensuring policy adherence, and collaborating cross-functionally to align initiatives with company values and business goals. Highly organized with a keen attention to detail, committed to enhancing employee experiences and operational efficiency through strategic problem-solving and process optimization. Ready to champion and support Betenbough’s mission and core values as an Employee Operations Coordinator.
Overview
8
8
years of professional experience
Work History
New Business Installation Manager
Aramark
06.2024 - Current
- Led cross-functional teams to ensure seamless new business installations, emphasizing effective communication and support throughout the process, enhancing employee and client satisfaction.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Implemented systems to improve process efficiency and reduce project duration.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
General Manager
Quanta Medium: Full Service Marketing Agency
12.2016 - Current
- Managed a team of 10 marketing professionals, providing training, coaching, and performance evaluations to align with company goals and improve team effectiveness.
- Collaborated cross-functionally with sales, product development, and design teams to ensure consistent messaging, reinforcing brand integrity and supporting employee alignment with business objectives.
- Partnered with HR on recruitment, onboarding, training, and employee development, contributing to a people-first culture and ensuring compliance with company policies and standards.
- Analyzed sales data and marketing efforts, adjusting strategies to optimize team performance and resource allocation, resulting in increased productivity and employee engagement.
- Developed strong vendor relationships, negotiating terms and managing inventory collaboratively, demonstrating skills in relationship management and cross-departmental coordination.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Chief Operating Officer
Elite Industry Solutions: Electrical Contracting & Commercial Solar Company
09.2023 - 02.2024
- Led a team of 40 employees across various roles, managing onboarding, training, and compliance to align with company standards and enhance operational efficiency.
- Oversaw client onboarding, including compliance documentation and benefit summaries, ensuring smooth integration with company policies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed project budgets, schedules, and financial reporting, optimizing costs through risk analysis and proactive problem-solving to achieve business objectives.
- Collaborated with leadership on employee evaluations, separations, and performance coaching, supporting effective employee relations and documentation.
- Facilitated safety and regulatory compliance initiatives, contributing to a strong safety culture and adherence to industry standards.
Insurance Broker
Globe Life
08.2022 - 09.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Project Manager
Apex Total Transformation: High Performance Business/Mindset Coaching
03.2021 - 05.2023
- Led innovative consulting programs and educational initiatives, designing tailored solutions for client business management, marketing, and mindset development, while managing firm operations and ensuring compliance.
- Managed cross-functional teams, developing curricula and training frameworks using adult learning best practices, including e-learning and experiential modules, to drive growth and adoption of Apex programs.
- Collaborated with marketing, sales, and program management to prioritize and execute educational projects, leveraging market insights and client feedback to align training efforts with business objectives.
Education
Master of Arts - Christian Counseling
Dallas Theological Seminary
Dallas/OnlineBA - Psychology
Naropa University
Boulder, CO05-2020
Military Service -
United States Coast Guard
Cape May, NJ03-2015
Skills
- HR Administration & Compliance Expertise: Skilled in managing onboarding, exit processes, and drug and alcohol screening events, ensuring adherence to company policies and employment laws
- Effective Communication: Proficient in fostering people-first communication, providing compassionate support during employee coaching, correction, and separation processes
- Team Leadership & Support: Experienced in guiding teams and supporting leadership initiatives, aligning with company missions and core values
- Organizational & Detail-Oriented Skills: Strong ability to manage and organize HR processes, including compliance research, documentation, and salary benchmarking
- Strategic Problem-Solving: Adept at analyzing HR data, developing solutions, and implementing best practices to improve efficiency and support business objectives
Timeline
New Business Installation Manager
Aramark
06.2024 - Current
Chief Operating Officer
Elite Industry Solutions: Electrical Contracting & Commercial Solar Company
09.2023 - 02.2024
Insurance Broker
Globe Life
08.2022 - 09.2023
Project Manager
Apex Total Transformation: High Performance Business/Mindset Coaching
03.2021 - 05.2023
General Manager
Quanta Medium: Full Service Marketing Agency
12.2016 - Current
Master of Arts - Christian Counseling
Dallas Theological Seminary
BA - Psychology
Naropa University
Military Service -
United States Coast Guard
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