Gilma Grisales Otalvaro
New York,NY
Summary
Dynamic and reliable professional with extensive experience in customer service with ability to enhance client satisfaction through effective communication and attention to detail.
Skilled in time management and teamwork, consistently achieving high standards in service.
Brings positive attitude and commitment to continuous learning and growth.
Recognized for creativity and resourcefulness exceeding sales, revenue, and profit goals.
Overview
36
36
years of professional experience
Work History
Cleaner
Archibald Jarvis Mallet Lc
04.2023 - Current
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Cleaning Crew Member
Imperial Commercial Cleanning
07.2018 - 03.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
Cooker Operator
Wasabi Sushi
02.2014 - 07.2018
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
- Improved food quality by ensuring proper execution of recipes and monitoring ingredient freshness.
- Expedited meal preparation with advanced planning, task delegation, and efficient use of resources.
- Packaged food items for shipment and organized orders for delivery.
- Worked in production to improve efficiency.
SalesPerson
Suizo Latinoamérica, S.A
02.2006 - 12.2011
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Met existing customers to review current services and expand sales opportunities.
Salesperson
Variedades Caty
01.1989 - 12.2005
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
Bachiller -
Colegio Juan Cancio Restrepo
Medellin, Colombia11.1982
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Multitasking and organization
- Teamwork and collaboration
- Communication and interpersonal skills
- Excellent communication
- Multitasking Abilities
- Flexible schedule
Timeline
Cleaner
Archibald Jarvis Mallet Lc
04.2023 - Current
Cleaning Crew Member
Imperial Commercial Cleanning
07.2018 - 03.2023
Cooker Operator
Wasabi Sushi
02.2014 - 07.2018
SalesPerson
Suizo Latinoamérica, S.A
02.2006 - 12.2011
Salesperson
Variedades Caty
01.1989 - 12.2005
Bachiller -
Colegio Juan Cancio Restrepo
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