Assistant Spa Manager
Four Seasons Los Angeles at Beverly Hills
Los Angeles
- Assisted in the development and implementation of spa policies and procedures.
- Maintained an organized inventory of products, materials, and supplies.
- Provided exceptional customer service to guests at all times.
- Tracked employee performance and provided feedback for improvement.
- Developed and implemented training programs for staff members.
- Ensured that all equipment was properly maintained and serviced on a regular basis.
- Oversaw daily operations to ensure smooth running of the spa facility.
- Organized special events such as promotional activities, workshops.
- Performed administrative duties such as scheduling appointments, creating documents, filing paperwork.
- Advised management on ways to improve operational efficiency while maintaining high standards of quality service.
- Managed day-to-day staffing requirements including hiring new employees when needed.
- Conducted research into industry trends in order to stay ahead of competitors.
- Resolved any conflicts or disputes between customers or staff members in a professional manner.
- Provided support to therapists during treatments ensuring clients received excellent service.
- Ensured compliance with health and safety regulations within the spa facility at all times.
- Analyzed financial data to identify areas where costs could be reduced or revenues increased.
- Cultivated relationships with existing clients in order to increase repeat business opportunities.
- Hired, led and provided performance management for spa employees.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
