Gilma Munoz
Pooler,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Taylored Services
10.2023 - Current
- Route orders in a timely manner to be sure they go out within their shipping windows
- Make sure operations is processing orders within a timely manner
- Ensure all information provided by operations matches what is in the system prior to routing
- Answer customer emails within a timely manner
- Have calls with the customer to discuss any issues and let them know of what has shipped and is scheduled to ship.
- Provide operations with important information for shipping and packing requirements
- Make bills of lading for orders that have been assigned carriers
Customer Service Representative Team Lead
Ryder
08.2020 - 10.2023
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Received and processed customer orders
- Routed orders to go out in a timely manner according to shipping windows
- Scheduled pickups to ensure orders shipped on time
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Communicated efficiently with the customer via email and phone call
- Resolved any shipping issues with all accounts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Receptionist
Shine Salon Savannah
05.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and helped with any needs the customer has and answered any questions they had
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Woodville Tompkins
Savannah05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
- Staff Training
- Shipping and Logistics
- Warehousing functions
- Bilingual
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Taylored Services
10.2023 - Current
Customer Service Representative Team Lead
Ryder
08.2020 - 10.2023
Receptionist
Shine Salon Savannah
05.2019 - 04.2020
High School Diploma -
Woodville Tompkins
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